Customer Testimonials
Excellent, respectful, kind, helpful. Always helped me and solved problems I had with my vehicle.
I received AAA service and attention From Ellianna. She went above and beyond any customer service I have ever recieved.
Outstanding salesman! Purchased 2 cars because of his professionalism. John Hutchison I highly recommend.
Always good doing business with Port Washington Heiser.
Always fast when I need some work done on my truck.
TJ and the team were courteous and professional and I didn’t have to wait too long for 4 tires to be installed and rotated.
Very accommodating Punctual, courteous, knowledgeable, unpretentious. My car was washed in and out very professional looked like it was waxed.
Excellent service writer and on point service
Always great salespeople, service and management. Would recommend to anyone looking to purchase or have their vehicle serviced. I personally Know Hutch and Bob.
Received an estimate from Heiser collision center regarding an accident I was in. The woman doing the estimate, Ashley Wertschnig, was very professional and thorough.
Everything was perfect. Peyton, Chad and Bassim made us feel like family and my wife and I really appreciated how all our questions were addressed and how progressional all of them were.
My recall experience was painless. I was driven to my office and picked up while the repair was made.
Had a wonderful experience, came in not expecting to leave with anything. The team really worked with me and made sure I was able to leave with the exact vehicle I inquired about! Excellent service 10/10
Everything was quick and easy. A huge thanks to Payton F. For all his help and finding us the exact car we needed and were looking for. Great customer service, definitely recommend.
Great service They were friendly and professional. I love the pick up and drop off service
Poor service, lack of communication slow service. Service manager made me feel as if I was not a priority.
The car was ready before he said it would would be and the estimate is what I paid. It met my expectation.
I was happy with the young man who checked me in. However I didn't look at the multipoint inspection info until I got home. The service person indicated he didn't do tire rotation because I had no wheel key. The wheel key was in my glove compartment. I had to return to show the key the next day. They took care of me right away and washed my care. Everything went smoothly. I hope next time if you don't see the wheel key, just ask the owner. I appreciate your great response to the situation. 🥰
Great place, efficient time management, and love the work done
They have always been great to work with. I would recommend the dealership to anyone.
Everything went well. Good communication and I was pleased Bryce quoted me work for my next visit and I was glad he did that.
Very precise and accurate description of what work is needed or has been done to your vehicle.
unfortunately we have had an issue with Leela and getting our 2nd fob delivered. It was promised on 6/6/26 when we purchased the car and it is 7/9/26 now and still no fob. I have communited with her and she said the person who comes to activate and bring it is too busy to do so!!! Unacceptable! Still waiting for a date. Up until this fob incident, we were very please with the service. Too bad this is spoiled it.
Excellent service and very friendly staff. Hard to find a company that treats trans people as well as they do.
After weeks of looking for the right vehicle, we were pleased to find our buying experience at Heiser Ford to be spectacular, and it was due to our sales rep, Peyton Formico. He had just the right mix of professionalism, a warm and affable personality, and exuded a sense of genuine caring that we drove away from the dealership happy and satisfied. I would buy another vehicle from Heiser without hesitation mainly because of Peyton.
Everything was good got my truck back sooner than expected I was pleased with the service provided
Very friendly and easy to work with. They made my car buying experience a pleasure.
Friendly. Prompt. Megan and Devin were great! Handled my questions with care and made sure to provide the information I needed.
Friendly and knowledgeable staff I took my car in for warranty work and it was finished as promised great job
I purchased an amazing vehicle from Hutch at Heiser Ford on 7/3/2026. Hutch went out of his way to help me with the truck I wanted. He even helped me with a difficult Insurance situation. I just want to say, amazing full service. If you are looking for a vehicle, call Hutch at Heiser Ford.
After going to Soerens Ford and Gordie Bouche Ford. If the time comes I am ready for a new Ford. It’s going to be the Heiser Dealership. They have excellent communication. Also, the friendly & genuinely authentic happy Sales Consultants. Bonus, they absolutely DO NOT practice “aggressive” or “pressure@ sales tactics.
Fantastic, friendly and courteous service i was in and out of the building in great time
Great experience working with the team
Excellent experience with the entire Heiser Ford team. Very attentive to my needs and provided all the information necessary for me to make the right decision in purchasing my vehicle from Heiser. Love my Ford Explorer. Thanks JT and the entire Heiser team!
The staff there is super friendly and helpful with questions but I would not use their service department if I did not have a warranty. I went in for some brakes and rotors and to possibly get a leaking tire fixed. They claimed they couldn't find the leak, and then, for some reason, they switched my leaking front tire with my *not* leaking back tire and I had to find that part out on my own while I was driving. I got new tires elsewhere.
Abby was GREAT at the Sturgeon Bay Heiser Automaxx location.
Meagen was beyond great. She was very professional and knowledgeable. Talking to her the first time made me feel like she knew me my whole life. It was, by far, the best dealership experience I have ever had. I will recommend her to everyone I know that is looking for a car. She is the reason I am giving the dealership 5 stars instead of less. My problem was with the finance side. First, I couldn't get things started because all of the finance people were in some mandatory monthly meeting. I am the GM of a 20 million dollar company ... Read More DealerRater - Jun 25, 2026
It was ok. Communication was a bit lacking. Overall ok. A good dealership. Can get services. Prices a bit high. Not enough communication.
Phil in service is always top notch......however I did not enjoy my experience when trying to purchase a 2019 navigator the sales man JT was great but the sales manager jay was horrible. I came with my pre-approval but he insisted that if I didnt go thru the dealership he could not do business with me......so I left there and went to uptown Lincoln and purchased a 2020 lincoln aviator with 30,000 less miles for a better price . I am 52 yrs old and don't like being talked down to like I don't understand how car purchasing goes. I also ... Read More Google - Jun 25, 2026
Easy to work with, responsive and professional They were easy to work with, responsive and professional
Always fast, reliable service and they make it very hassle-free. I have even recommended this dealership to some coworkers.
Came in for alignment I got my front brake pads and rotors replaced too excellent job
Great communication and done in a timely fashion
They providec what I needed
Unable to install Ford accessory, was told I would get a call about auxiliary box never happened
everything I asked for was completed in a thorough and satisfactory manner. All my expectations were met. Very satisfied!!
They were patient with getting the hold payment as well as the down payment. I appreciate all questions I had being answered so I could understand the process of buying a car better.
From the moment I walked in I was treated with respect. Good experience Always willing to assist with any questions
From the moment I walked in I was treated with respect. Good experience Always willing to assist with any questions
Thank You for the great customer service, Both sales & Finance! Two thumbs up for Bassim Farhoud in Finance. Very detailed & made sure i was getting what i needed Rock Star. Thank You Thank You Bruce for taking care of me in sales & finding me the truck I was looking for. Both of you guys made it pleasurable & stress free. Great Team
I worked with JT not Roy Edwards. JT worked hard for the sale. That's all I have
Friendly staff and great service
Exceptional customer service. The service techs were very informative and professional. They went above and beyond to ensure I was satisfied.
Customer courtesy has been and has remained impressive each visit since 2020. ThankYou for finally resolving the deflating tire issue. There still remains two other tires requiring the similar treatment.
Real professional people in all areas and very helpful will come back again when I need service
My appt was at 11am they immediately greeted me and took my car into service then offered a shuttle. I accepted. When my car was complete they delivered my car by valet to my location.
Not sure Service technicians are expert in fixing the issues, so far almost 10 times came for the same issue and always they claim it's fixed but in actual it doesn't
Great experience. super friendly
Since November they have been untruthful about my tired they keep claiming i need new tires when I do not
Great team! Definitely worth servicing my vehicle here. Everyone is friendly and fast and a professional. 10/10
Great team! Definitely worth servicing my vehicle here. Everyone is friendly and fast and a professional. 10/10
Always accommodating and very personable, excellent to work with. When ever I call to make an appointment the service center is great to work with.
I recently was forced to change dealerships when Badger went out of Business. I wish I would have done so far sooner! I can't say this about many people, let alone a car dealership; however, I received an estimate for service and it actually came back at almost half the price due to the Tech finding an easier way to get the job done. Honestly, anyone reading this, how often do you hear about a situation where a car dealership says one thing and does the opposite? This was not the case here. Kudos to Phil and the team ... Read More DealerRater - May 17, 2026
Heiser is reliable and completed a few major jobs on my car satisfactorily. It's convenient. The service rep, Ellianna, was very good, and followed up.
Enjoyed the dropoff of our Nautilus at our home!
My service person Brice, was great how he kept me abreast of any issues. They fixed the issue I came in for & didn’t try to LOAD me with toms of other services that didn’t need. I’ll be back. 😉
Overall, Meagan did a great job getting the truck to my husband at his job site to see it and try it out. Answered all questions at the time of purchase and was friendly and helpful. We were happy with all the people we met and how they treated us.
Everything went smoothly and successfully I was very impressed with the professionalism and how well I was kept informed I really appreciate the excellent service
Haven’t gotten my 2016 Ford Explorer back yet but after I get it back, I will give you a rating. Thank you.
I have purchased a number of Lincoln Navigators, this Salesman was the first who really knew the vehicle and its options. Was very helpful on new car set-up
They do a great job of taking care of you and the issues you have with you vehicle.
I didn't not have good service the visit before. The service approved 100%.I give you a five star
Working with Leela was good. I had the price worked out with her. Then I was sent to Devin and felt like everything was a secret. He didn't explain the cost of the warranty or what kind of deductible I wanted. He added it to the total without even telling me the cost and added the most expensive but lowest deductible. He never told me my interest rate or anything. I was given no paperwork to review these things before I left. No figures were shown to me at all. I did sign the loan without pushing for answers. ... Read More DealerRater - May 7, 2026
3 times I have ask service to verify if the rip on the driver’s seat is under warranty. No response!
The issue with our ford fiesta took a couple visits to figure out. The issues was eventually resolved. My only issue is they weren’t able to replicate the issue of the car no starting, but I was as soon as I picked the car up after the first second round of diagnosis. We had to take numerous videos to show the issue and we were consistently able to replicate the issue, but they couldn’t. The issue was found and resolved eventually. It was a tricky issue, but maybe more checks earlier could have identified the issue.
Always a great experience at Heiser Ford/Lincoln
The service dept took in my 20+ year old suv, found a problem & fixed it. Good going. My baby will take me thru another winter.
Heiser Ford give you the best service in town and the best prices
Chad and Peyton are #1’s and will forever have me as a customer and I will surely spread the word of a great dealership!
I came in looking for a car for my wife and our family. We had an old minivan and it was time for an upgrade. Leela understood right away what we needed. We are a family of 6, my wife and I are both very tall, and we could not just fit into any car.
Leela really listened and made sure the car she suggested would fit our family, our size, and what we were trying to do financially. Her customer service was extraordinary. She communicated with me on time, answered my questions, and actually paid attention to what mattered to ... Read More Google - May 4, 2026
Always gets the job done, riendly staff and professional. I will always go back to them..
