Customer Testimonials
M This was my second truck purchased from Hutch at Heiser Ford. I ordered a Maverick Hybrid and consistently get 31-40 mpg. I love the many remote and safety features. I’m not the only one, as my friends have purchased the Bronco after seeing my truck. I’m thrilled with Heiser’s attention to, and resolution of, an issue that came up. I once had a flat not far from Heiser and one of their techs just grabbed a couple tools and walked over in the rain to fix it for me. They have always been quick with resolving ...
One of the best experiences I’ve ever had with a dealership would definitely recommend to family and friends
They did a great job to solve the issues I had with qmerit to install system
Everyone was pleasant and professional. The process was easy and all of our questions /concerns were answered or addressed. We were happy with the vehicle and price point. We look forward to doing business with this dealership again in the future.
The manager was great but the sales agent seemed off. He may have been feeling sick. I was a bit rushed with my test drive.
Excellent service every time I take my car there it is a positive experience so I keep going back.
Very friendly and efficient. Clean waiting area and comfortable seating. I have no complaints about my experience at Heiser.
Best coffee machine of any of the dealerships where I've had my Cmax serviced.
Clean nice environment helpful cheerful staff that were more than willing to answer our questions. Competitive pricing
The customer service was nice and friendly. The ride home service was pleasant as well.
Excellent customer service
At Heiser, I found the Ford F-150 I was looking for through Autotrader. I reached out to their staff and did receive timely responses about setting up a test drive. We were driving up from Illinois, so I let them know that scheduling was tough. They set up a great time on a Saturday. Everything was good up to that point, in terms of service, test drive, etc. The sales person was upfront and not pushy, which I appreciated. We didn't have to haggle much, as the truck was fairly priced. The only troubles we had was when we ...
Absolutely great service, worked with me over the phone, pulled the car off the lot and picked me up from the airport.
Overall everyone is pleasant and very helpful. I really satisfied in the staff they go out Their way to assist you with any questions that I have
I had to take my vehicle in for a warranty problem. Alex in Ford service was excellent. He arranged a loaner car for me. He kept me in the loop about when the part would be in and called me immediately when my vehicle was fixed. Alex did everything to ease my frustration of having to leave my vehicle to be fixed. If I have future service issues I will definitely contact Alex.
Smooth leasing experience
Had a really great experience with my car purchase. Definitely would recommend seeing Payton Formico - He was personable and knowledgeable!
Really great dealer! Took care of all the issues with my Bronco, including working around my schedule. Extremely helpful people.
The gentlemen , JP & Ralph really took time with me to get me started in an updated vehicle. I had to do some wheeling and dealing, but I got what I wanted and I’m happy about it. They gave me a good offer on my trade in as well. I just hate the process takes so long and my new vehicle was not filled up with gas. I wasn’t offered a discounted/free oil change. I do appreciate everyone in the service & finance dept. Thank you all again!!
Phil did an amazing and quick job!
Service department was very responsive to my needs by sending the mobile service vehicle to my residence of which the technician was very personable.
Awesome service. I’ve been coming for years and I’ve never had an issue. Mike was awesome and even assisted me with quotes for additional service I’ve requested.
Mike was awesome he literally got everything covered by Carshield saved us $7000. Our truck now runs like brand new Heiser ford is the best
Very professional and on time with my schedule appointment
The dealership overall is pretty good. Service department needs some work. Had my vehicle in for regular service and wanted the works package, oil change, filter, tire rotation, fluids check, however they failed on the fluids check.
I got treated respectfully start to finish. They did some awsome maneuvering to get me my new car.
Efficient sales operation with fair and transparent pricing upfront. Very easy to negotiate and get our new vehicle delivered
Brought my F150 in two different times in the last two weeks. Excellent service. Only criticism is they failed to send me A quote for other services which were promised to be emailed.
Great customer service and very time efficient. The lube tech Austin and advisor Toni were wonderful.
Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they say they service all makes and models, they weren't lying!
One of the best experiences I have ever had taking my car to a mechanic. They were very time efficient and had great customer service.
I was well taken care of at the dealership.Happy to work with the customer service . Especially Tim Tennessee, he was actually a good hard.Working person very outgoing very professional
Went in for a recall. Took me home in a shuttle. Longer than a couple of hours that they stated. Once I was called they said about 30mins before shuttle to pick me up. An hour went passed so I walked to the dealership instead of waiting on the shuttle because I had to get my children from school and daycare. The service were great as far as fixing the problem with my vehicle. Everyone was nice and friendly in their he morning. Afternoon was not so great as far as customer service. Tennessee the morning shuttle driver was awesome.
A great experience, great costumer service and overall 10 out of 10 rating. Thank you guys so much.
Peyton made my recent purchase a breeze! Thank you for going above and beyond to make this process seamless, hassle free and literally the best car buying experience I've ever had!!!!
.Heiser has been my go to Dealership for years Always good service and customers always come first. Keep up the good work.
This was the best car purchasing experience I've had. Bob and Hutch were a pleasure to work with. After test driving a few vehicles and deciding not to make a purchase, they found me the vehicle I wanted that had everything I specified, plus some additional perks, and it fit the budget I specified. Kreyshia was great and made the paperwork process very easy. They truly went above and beyond to make sure I had the vehicle I wanted and left happy. A legit 5-star experience!
JP was accommodating with me getting a 2025 Nautilus Premier from beginning to end. He coordinated other members of the dealership to assist in the final purchase and delivery. I would HIGHLY recommend Heiser Lincoln to anyone wanting to purchase a vehicle.
Im 48 years old and this was the best car buying experience I’ve ever had. Staff helped me find the exact vehicle I wanted. Easy to work with, friendly, and I’m very happy with my purchase. I highly recommend Heiser, especially the Glendale location on Solver Spring. Bob and Hutch were a pleasure to work with. I’ll be back when I’m in the market again.
Tony was very helpful and showed that he really cared about my needs and concerns. Please keep this guy around.
They do great work.service times are generally getting quicker over time and is a positive improvement
Good together go all the time all good together go for it all the time
I had a great experience at heiser, purchasing my new Lincoln Navigator! I recommend heiser to all my friends and family!
Had brakes done; & Wheel alignment I'm pleased with the services I received.
JT and the staff at Heiser did a great job helping us getting a new car when our recently purchased Heiser Lincoln was totaled in an accident. They helped in not only getting us a replacement car quickly but helped secure short term financing while our insurance claim was being processed and the helped in securing a refund on unused portion on warranty on totaled car.
Very polite and easy to work with. I would recommend to my friends and family.
Had a great experience and would love to come back for service or a new vehicle
Nice dealer. No pressure and after the sale had a few things that needed to be fixed and they took care of it all. Definitely worth stopping in for no hassle sales. Finance guy and general manager were very accommodating. It’s the people in the building that speak volumes for the name on the front of the building.
Best car buying experience we’ve had! I called with questions on a vehicle, salesperson answered all my questions right away, sent pics and video of the car. Price was great, vehicle had everything we were looking for. We are over an hour from the dealership and run very tight schedules. We told them when we could come in and wanted to buy the car. Unfortunately, we were going when the salesperson was off. However he came in on his day off for us. The vehicle was as right up front and ready to drive when we got there. Heiser ...
To Alex, Thank you dearly, I appreciate the service provided on my behalf. Many more years to come! Respectfully, Nina W.
The sales and service department are both doing a great job. The service department will pick up and deliver your vehicle. They will even come out to your house or job nd work on it there. The sales process was very smooth and easy. Keep up the great work. Definitely recommended.
I really enjoy this dealership. They are easy to schesule with and helpful. I recently learned they jave pick up and mobile services too.
I recently purchased a 2024 Lincoln Navigator from the Heiser Group. I was pleasantly surprised at what amazing customer service they offer and the time they took to help me make a good decision!! KK even found the additional $2,000.00 credit that was available for buying an SUV. That's a lot of money and I appreciate the effort!! My next car will definitely be a purchase from Heiser Group!!
Meaghan was great. She was patient with us and we looked at different vehicles. She also followed up on the sale. Great job.
Friendly but my appointment day was put off to the next day without my notification on this also no rentals or loaner cars were available
Quality People and Excellent Service!
I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate to change it. The three employees in Parts were knowledgeable and helpful getting me touch up paint and giving me information to buy a donut/spare tire.
Had vehicle service got it back and it started acting up brought it back and the gentleman was able to help figure the issues. Tennessee, the shuttle driver was so sweet and a kind hearted person to talk to when picking up and dropping off.
5star
This dealership is very quality oriented very satisfied with how quick they got my vehicle repaired, vehicle was returned cleaner than I left it!
All the work was done as promised. Facility was clean and the waiting area was comfortable.
Professional. Excellent customer service. Very friendly. Explain service plan and outcome. Washed car. Completed in good time.
Landon Hill was my sales person. He was great to work with as I was not planning to purchase a car just yet, but he sold me with the Navigator. So much so, I will be trading this one in, in a year for a newer on. Thank you Landon, keep up the good work. Kia inherited a great sales person.
Derek was very nice and knowledgeable and informative. good service even put air in my tire
The service center having knowledgeable people dedicated to fords products needs were able to fix the problem and repair in a reasonable amount of time.
I have always received excellent service from Heiser on my Lincoln MKX as well as all other cars that I have taken there
The whole crew at Heiser is A+ Chad is awesome and Bruce was great! Thank you guys for showing me the true path of going with a bronco instead of a wrangler!!
I been going to this dealership for over 20 years so I love it and they are very nice
Last minute request for an issue was excellent. Service tech went out of his way to accommodate us .
The dealership was very time efficient, the employees were very knowledgeable and helpful. Would recommend to others.
Had a great experience with my purchase from Heiser Ford Lincoln! Will definitely recommend to anyone looking for a car.
Great customer service and over all experience. I was seen right away and service was under 2 hours. Great experience.
I can sum it up in one word Great
Friendly Knowledgeable Didn’t feel like they were taking advantage of me Nice waiting area
We just purchased two vehicles from Heiser. After comparing to other dealerships, we believe they gave us the best prices around. We did have some issues on pick up because there were some blemishes on both vehicles that we feel should have been caught during their inspection before delivery. However, the dealership took the steps to get them corrected. We recommend Heiser and plan to go back to them for future purchases.
I have had both of our Ford Fusions serviced for routine maintenance and specific repairs and the service was very good. We are satisfied customers.
We had a great experience with the Heiser team. From sales to detail everyone was very helpful and kind. We came with kids and a trade in from out of state. We truly appreciate Meagan and team!
JT was very helpful when making this purchase!!!
Great customer service and I appreciate there service and looking forward to more service from them and the future.
Once again Heiser saved the day. I had worked with them previously and enjoyed my experience, this was another positive experience. I look forward to continuing with Heiser
Heiser Company Are Bery Professional, They Were Professional And Courteous, When They Start Working On Your Automobile, They Make Sure Everything Is Decent And In Order.
Great service great people. Highly recommend this place. Very quick and they get the job done right the first time
I always go to to Heiser Ford because they do a fantastic job. They always fix my vehicles correctly and on a timely matter.
It was all John Hutchinson!! We wouldn't have made the deal without Hutch!!!
I didn't like how my floor mats was left really dirty.I had to spend money to clean them.