Customer Testimonials
When ever I take my car in for a repair. Heisr Ford takes care of the problem. Their costly. But your car is usually fixed right.
Very helpful and knowledgeable team. Excellent service and a quick turn around time for my oil change/tire rotation. Thank you all for your assistance with my vehicle!
I regret paying for the Auto Armor. I believe it was overpriced and not worth the cost. Also, I don't believe a proper 139-point inspection was performed for the 'Blue Certification.' One item I found was a very dirty cabin filter, and the engine air filter wasn't much better.
went to appointment to look, ended up trading in my vehicle for a new Bronco
Mobile service experience was terrible. They didn’t complete the safety recall for my brakes. No communication, no paperwork provided.
Appreciate the transparency and speed of both the finance department and my salesperson. John Hutchinson is the reason I always choose Heiser.
Never going back for a car or service. Four trips to get something fixed under warranty, only to never get it fixed. Tried to charge me $600 for shocks even though they were just replaced by them and I was the one that had to bring it up 'oh yeah. I see that now'. Had I not I'd have been out they money. Had run around on the parts to be fixed and was told it d be covered under warranty then told no. This, on top of the fact they sold the original car I wanted out from under ... Read More DealerRater - Nov 1, 2026
Prompt, friendly and knowledgeable
Six month Service.
no pressure approach very easy to order with no hassles kept us updated on the process.
Always a pleasure to deal with people there. Easy to schedule appointments and get the service done.
Quick The experience was good, but just wish I had to get my car back earlier than later
Everyone has been very friendly and has great customer service
Easy to work with friendly and good communication. Would be happy to purchase another vehicle from this dealership.
Honestly, the first few times I brought in my Lincoln Aviator, I was lied to—though not by Mr. Philip. They claimed to have replaced the tire valves, but they never actually did. I later spoke with the maintenance and parts supervisor, who helped me resolve the issue, but I was never given a straight answer from the start.
And please, I don't want to keep wasting my time on this; I am currently working. Thank you.
Unprofessional from my previous visits, nonchalant about concerns, misdiagnosis caused 3 visits, no phone calls for update when I was told I'll receive one, vague responses from staff when asked questions, the place seems distrust worthy to the point I had to ask for the old parts that was being replaced, it was indeed a unpleasant experience this time
Always a pleasure to work with the entire team at Heiser Ford! Every team member takes the time to make the customers feel valued.
Top notch as usual. Delivered on time. We have been long time customers and continue to go back because of all the folks and service.
Attentive to my needs and easy to talk to about dealing with the issues on my vehicle.
5 5 5555555555555555 There is nothing else I need to say Just good thing from there
Very disappointing experience with the Heiser dealership.
I called about a part for my Ford and had a few simple questions, but the Parts Dept representative was being vague and avoided giving me straightforward answers.
After providing my card information to make payment for the part over the phone, I asked for some sort of confirmation of payment or digital receipt. Instead of simply providing me one, he became argumentative decided to patronize me.
When I tried to address my concerns to get an understanding, he literally hung up on me in my face.
Very unprofessional Heiser customer service. After ... Read More Google - Oct 6, 2026
I had concerns with the repair, FR FL tie rods and alignment pulling to either side while driving on expressway. Service Manager Tom provided outstanding customer service!
Peyton was great! He did a terriic job of helping me out and giving me time to decide on the car and payment plan
GOOD service, done in my driveway. I especially liked that the phone service to schedule was NOT an AI, but was a friendly, competent, very helpful person. And the person who came to my driveway was a friendly and knowledgeable service technician.
Phil was very helpful with my concerns and was able to make the process as smooth as possible. Highly recommend!
Great experience with my transmission replacement! The service was professional, the staff was friendly, and everything was handled smoothly. I appreciate their hard work and excellent customer service. I would definitely recommend this dealership!
Great experience with my transmission replacement! The service was professional, the staff was friendly, and everything was handled smoothly. I appreciate their hard work and excellent customer service. I would definitely recommend this dealership!
No comment I was not impressed with the resolution of the issues with my vehicle
Ive been goong there for years. Its nice to see the same faces. They do good work on my truck. And I love the preventative maintenance.
Excellent customer service. The door handle repair and annual service were completed in a timely manner. I also appreciate that the car was cleaned after providing the service.
Kept vehicle over night because had to order a part. Picked vehicle up the next day. Still had another issue with the vehicle which service dept said everything checked out. No issue found. I explained it had something to do with the parking break. The written service report I received had no mention of parking break being checked out.
Fast service, excellent customer care. I was really satisfied with the prompt service and great communication. I will definitely be a regular customer.
Experience started with Peyton. He was friendly and not pushy. Bassim was very quick and thorough. Roy was just as good as Peyton and Bassim.
Very disappointed with the ethics of the sales management team (Roy Edwards). My sales professional and I agreed to terms on a vehicle. I was told, to hold the vehicle until I could pick it up, I would need to send a deposit and they would contact me for payment. 2 hours later I received a text saying they have a "local" coming in to look at it in a few hours and will let me know if it is still available after they make their decision. Of course the "local" bought the truck. Then I received ... Read More DealerRater - Sep 22, 2026
Very disappointed with the ethics of the sales management team. My sales professional and I agreed to terms on a vehicle. I was told, to hold the vehicle until I could pick it up, I would need to send a deposit and they would contact me for payment. 2 hours later I received a text saying they have a "local" coming in to look at it in a few hours and will let me know if it is still available after they make their decision. Of course the "local" bought the truck. Then I received a call ... Read More Google - Sep 22, 2026
I have been waiting two weeks for them to finish our deal. They said they would install a trailer hitch and clean the engine department. Do you have to wait two weeks to get your car repaired. They have now called and I am scheduled to complete our deal. Nothing wrong with this dealership. I just feel manipulated during this kind of deals. My bad.
I had an issue with my Ford F-150 that was covered under a recall. I called on Monday, scheduled a tech for the next day and he showed up early and was done in 20 minutes. Thank you for a great experience!
Phil keeps your Service Department running! He always has an answer about my car He knows his cars and his customers
Could not be more pleased with the Service at Heiser!
I bought a used car from Heiser three years ago. It's required nothing but routine maintenance, which Heiser has provided in an exceptional way. Very satisfied with every experience.
great service always
Dealer seems to be honest and friendly . Very helpful an accomadating. Took a while to order the correct parts but I was happy with the work done to me truck.
I visited the dealership to address a recall regarding my Ford Expedition’s camera system. Although I was informed the vehicle was ready after a few hours, I subsequently received a contradictory update stating that the original camera had been reinstalled due to malfunctions and that additional time was required to fit the new unit. This lack of transparency was concerning. Furthermore, I was advised that the issue was likely related to the wiring and would incur a $185.00 diagnostic fee. Given my professional background in automotive repair, I believe this should have been identified during the initial service and addressed ... Read More Google - Sep 14, 2026
They were friendly and professional and took care of the problem 100% Heiser is the best
Help me with my problem The car is still working and I was happy to get it fixed.
Thr service was great The waiting area clean and comfortable Always happy with the service I get at Heiser.
"Hutch" my sales person, was great. Took his time with me to make sure I was comfortable with the sale and the the new to me all digital things in the car
I had a great experience with Meagan Jones. Looked at a Lincoln Aviator. She accommodated my time and had the vehicle ready to be inspected and test drive. She answered all my questions and was friendly and professional. Really appreciated her great service.
The service gentleman Bryce, was amazing from when I arrived till I left. Alex is the best Ever. Knowledgeable, caring and very professional. Both are huge assets to your organization and you should guard them well .
Ford corrected a recall and came to my residence which was super convenient.
I brought my car in at 7 AM, was told Ellie would be in at 8 AM, it would take a couple hrs to service my car. Didn't hear anything & finally called at 1:30 PM to find out if my car was done. Service had been completed & because the shuttle was out delivering clients, I had a friend take me to pick up my vehicle which was fine.
Went in for a recall repair. They fit me in perfectly despite scheduling issues on my end during the appointment time.
Philip was good. My issue was with the pricing. I didn't feel like pricing was reasonable given how much Lincoln covered of the repair
I scheduled a service ahead of time and dropped my vehicle off the night before with the keys. I did not get a phone call the day of my scheduled service so I called the next morning. I found out my vehicle was not serviced the day of my appointment nor was it looked for when my appointment came up. I was told the service department didn't have time to look for vehicles. My keys and drop off envelope were later located and the service I scheduled was completed the day following my scheduled appointment.
Fair price, good timely service. All good. The car was finished ahead of the original time estimate.
Richard was great that's all I have to say...
"My son has a brain injury and doesn't process fine print and add-ons the way most buyers would — and Devin, the finance manager, saw that and went for it anyway. He packed extras into a simple van purchase, knowing exactly who he was dealing with. When I called and asked him to remove a $1,900 'seat armor coating' charge for two front seats, he wouldn't budge — not an inch, not even after I explained why. Dealerships push add-ons, that's the business. But preying on someone's cognitive disability isn't salesmanship, it's predatory. Devin didn't ... Read More Google - Aug 26, 2026
It was great What more do you want me to say? ?? ?? ?? ??
Always a great experience I have never been disappointed with Heiser from the car sales to fiance to auto shop
Leela was very helpful. Just a great experience at this dealer. I definitely recommend.
Great service Just found out they will come to my house to do my oil change!
Service department is great, service writers are great, it’s an overall great experience. For service they get it right
Excellent preparation and follow through. High quality work and exceptional results. Excellent preparation and follow through. High quality work and exceptional results. The team at Heiser took on my unique repair request and completed it on time and done correctly.
Quick response, customer oriented, o e of the best car experiences i have ever received. Love my car.
You have a well-working service team. They know my name, they do meticulous work, repairs are infrequent, but the few I've had were handled perfectly by Phil and Company. That wasn't the case 2-3 years ago.
Exceptional service. Professional
So far I have only needed oil changes/tire rotations. My experiences have been 5 out of 5 stars! The service manager is very professional and explains things clearly. Nice guy, too! When I need more extensive work done I will choose Heiser. I have recommended Heiser to my husband (also a Ford owner) as well.
I've had nothing but positive experiences with the dealership. They've treated me amazing since the beginning
Excellent, respectful, kind, helpful. Always helped me and solved problems I had with my vehicle.
I received AAA service and attention From Ellianna. She went above and beyond any customer service I have ever recieved.
I recently purchased a new 2026 Ford Explorer from Heiser Ford in Glendale, and I can say without hesitation that this was the best dealership experience I have had in purchasing four new vehicles over the past 30 years.
My first contact was with Kreyshia, who I believe handles Internet sales. I gave her the exact specifications I was looking for: model, options, color and other features. She quickly identified a vehicle that matched what I wanted.
From there, the process involved Kreyshia, Devon in Finance and Insurance, and General Manager Chad. All three were exceptionally professional, courteous, patient and informative. What ... Read More Google - Aug 12, 2026
Outstanding salesman! Purchased 2 cars because of his professionalism. John Hutchison I highly recommend.
I never write reviews but had such a refreshing experience buying my 2017 ford escape. The salesman Hutch was incredible Knowledgeable Professional and caring.He made buying a car a fun experience and stress free. He showed many options and found the perfect fit for me. He is a true asset to the dealership. Doug Hillard A very happy customer,
Always good doing business with Port Washington Heiser.
Always fast when I need some work done on my truck.
TJ and the team were courteous and professional and I didn’t have to wait too long for 4 tires to be installed and rotated.
Very accommodating Punctual, courteous, knowledgeable, unpretentious. My car was washed in and out very professional looked like it was waxed.
The response to my previous post was to contact the service manager.. already did that and waiting patiently for a response before I posted a review...how many times should I as the customer keep reaching out to the service manager when I get no response...the service department customer service sucked before Thomas so I'm not surprised it continue..why hasn't this rim guy contacted me it's been almost a month?. Customer satisfaction isn't a priority at Heiser...my vehicle didn't even get a complementary carwash or vacuuming I was told it would get ... Read More Google - Aug 2, 2026
Excellent service writer and on point service
