Customer Testimonials
Ive been goong there for years. Its nice to see the same faces. They do good work on my truck. And I love the preventative maintenance.
Excellent customer service. The door handle repair and annual service were completed in a timely manner. I also appreciate that the car was cleaned after providing the service.
Kept vehicle over night because had to order a part. Picked vehicle up the next day. Still had another issue with the vehicle which service dept said everything checked out. No issue found. I explained it had something to do with the parking break. The written service report I received had no mention of parking break being checked out.
Fast service, excellent customer care. I was really satisfied with the prompt service and great communication. I will definitely be a regular customer.
Experience started with Peyton. He was friendly and not pushy. Bassim was very quick and thorough. Roy was just as good as Peyton and Bassim.
Very disappointed with the ethics of the sales management team (Roy Edwards). My sales professional and I agreed to terms on a vehicle. I was told, to hold the vehicle until I could pick it up, I would need to send a deposit and they would contact me for payment. 2 hours later I received a text saying they have a "local" coming in to look at it in a few hours and will let me know if it is still available after they make their decision. Of course the "local" bought the truck. Then I received ... Read More DealerRater - Sep 22, 2026
I had an issue with my Ford F-150 that was covered under a recall. I called on Monday, scheduled a tech for the next day and he showed up early and was done in 20 minutes. Thank you for a great experience!
Phil keeps your Service Department running! He always has an answer about my car He knows his cars and his customers
Could not be more pleased with the Service at Heiser!
I bought a used car from Heiser three years ago. It's required nothing but routine maintenance, which Heiser has provided in an exceptional way. Very satisfied with every experience.
great service always
Dealer seems to be honest and friendly . Very helpful an accomadating. Took a while to order the correct parts but I was happy with the work done to me truck.
They were friendly and professional and took care of the problem 100% Heiser is the best
Help me with my problem The car is still working and I was happy to get it fixed.
Thr service was great The waiting area clean and comfortable Always happy with the service I get at Heiser.
The service gentleman Bryce, was amazing from when I arrived till I left. Alex is the best Ever. Knowledgeable, caring and very professional. Both are huge assets to your organization and you should guard them well .
Ford corrected a recall and came to my residence which was super convenient.
I brought my car in at 7 AM, was told Ellie would be in at 8 AM, it would take a couple hrs to service my car. Didn't hear anything & finally called at 1:30 PM to find out if my car was done. Service had been completed & because the shuttle was out delivering clients, I had a friend take me to pick up my vehicle which was fine.
Went in for a recall repair. They fit me in perfectly despite scheduling issues on my end during the appointment time.
Philip was good. My issue was with the pricing. I didn't feel like pricing was reasonable given how much Lincoln covered of the repair
Fair price, good timely service. All good. The car was finished ahead of the original time estimate.
Richard was great that's all I have to say...
It was great What more do you want me to say? ?? ?? ?? ??
Always a great experience I have never been disappointed with Heiser from the car sales to fiance to auto shop
Service department is great, service writers are great, it’s an overall great experience. For service they get it right
Excellent preparation and follow through. High quality work and exceptional results. Excellent preparation and follow through. High quality work and exceptional results. The team at Heiser took on my unique repair request and completed it on time and done correctly.
Quick response, customer oriented, o e of the best car experiences i have ever received. Love my car.
You have a well-working service team. They know my name, they do meticulous work, repairs are infrequent, but the few I've had were handled perfectly by Phil and Company. That wasn't the case 2-3 years ago.
Exceptional service. Professional
So far I have only needed oil changes/tire rotations. My experiences have been 5 out of 5 stars! The service manager is very professional and explains things clearly. Nice guy, too! When I need more extensive work done I will choose Heiser. I have recommended Heiser to my husband (also a Ford owner) as well.
I've had nothing but positive experiences with the dealership. They've treated me amazing since the beginning
Excellent, respectful, kind, helpful. Always helped me and solved problems I had with my vehicle.
I received AAA service and attention From Ellianna. She went above and beyond any customer service I have ever recieved.
Outstanding salesman! Purchased 2 cars because of his professionalism. John Hutchison I highly recommend.
Always good doing business with Port Washington Heiser.
Always fast when I need some work done on my truck.
TJ and the team were courteous and professional and I didn’t have to wait too long for 4 tires to be installed and rotated.
Very accommodating Punctual, courteous, knowledgeable, unpretentious. My car was washed in and out very professional looked like it was waxed.
Excellent service writer and on point service
Always great salespeople, service and management. Would recommend to anyone looking to purchase or have their vehicle serviced. I personally Know Hutch and Bob.
Received an estimate from Heiser collision center regarding an accident I was in. The woman doing the estimate, Ashley Wertschnig, was very professional and thorough.
Everything was perfect. Peyton, Chad and Bassim made us feel like family and my wife and I really appreciated how all our questions were addressed and how progressional all of them were.
My recall experience was painless. I was driven to my office and picked up while the repair was made.
Had a wonderful experience, came in not expecting to leave with anything. The team really worked with me and made sure I was able to leave with the exact vehicle I inquired about! Excellent service 10/10
Everything was quick and easy. A huge thanks to Payton F. For all his help and finding us the exact car we needed and were looking for. Great customer service, definitely recommend.
Great service They were friendly and professional. I love the pick up and drop off service
Poor service, lack of communication slow service. Service manager made me feel as if I was not a priority.
The car was ready before he said it would would be and the estimate is what I paid. It met my expectation.
I was happy with the young man who checked me in. However I didn't look at the multipoint inspection info until I got home. The service person indicated he didn't do tire rotation because I had no wheel key. The wheel key was in my glove compartment. I had to return to show the key the next day. They took care of me right away and washed my care. Everything went smoothly. I hope next time if you don't see the wheel key, just ask the owner. I appreciate your great response to the situation. 🥰
Great place, efficient time management, and love the work done
They have always been great to work with. I would recommend the dealership to anyone.
Everything went well. Good communication and I was pleased Bryce quoted me work for my next visit and I was glad he did that.
Very precise and accurate description of what work is needed or has been done to your vehicle.
unfortunately we have had an issue with Leela and getting our 2nd fob delivered. It was promised on 6/6/26 when we purchased the car and it is 7/9/26 now and still no fob. I have communited with her and she said the person who comes to activate and bring it is too busy to do so!!! Unacceptable! Still waiting for a date. Up until this fob incident, we were very please with the service. Too bad this is spoiled it.
Excellent service and very friendly staff. Hard to find a company that treats trans people as well as they do.
After weeks of looking for the right vehicle, we were pleased to find our buying experience at Heiser Ford to be spectacular, and it was due to our sales rep, Peyton Formico. He had just the right mix of professionalism, a warm and affable personality, and exuded a sense of genuine caring that we drove away from the dealership happy and satisfied. I would buy another vehicle from Heiser without hesitation mainly because of Peyton.
Everything was good got my truck back sooner than expected I was pleased with the service provided
Very friendly and easy to work with. They made my car buying experience a pleasure.
Friendly. Prompt. Megan and Devin were great! Handled my questions with care and made sure to provide the information I needed.
Friendly and knowledgeable staff I took my car in for warranty work and it was finished as promised great job
I purchased an amazing vehicle from Hutch at Heiser Ford on 7/3/2026. Hutch went out of his way to help me with the truck I wanted. He even helped me with a difficult Insurance situation. I just want to say, amazing full service. If you are looking for a vehicle, call Hutch at Heiser Ford.
After going to Soerens Ford and Gordie Bouche Ford. If the time comes I am ready for a new Ford. It’s going to be the Heiser Dealership. They have excellent communication. Also, the friendly & genuinely authentic happy Sales Consultants. Bonus, they absolutely DO NOT practice “aggressive” or “pressure@ sales tactics.
Fantastic, friendly and courteous service i was in and out of the building in great time
Great experience working with the team
Excellent experience with the entire Heiser Ford team. Very attentive to my needs and provided all the information necessary for me to make the right decision in purchasing my vehicle from Heiser. Love my Ford Explorer. Thanks JT and the entire Heiser team!
The staff there is super friendly and helpful with questions but I would not use their service department if I did not have a warranty. I went in for some brakes and rotors and to possibly get a leaking tire fixed. They claimed they couldn't find the leak, and then, for some reason, they switched my leaking front tire with my *not* leaking back tire and I had to find that part out on my own while I was driving. I got new tires elsewhere.
Abby was GREAT at the Sturgeon Bay Heiser Automaxx location.
Meagen was beyond great. She was very professional and knowledgeable. Talking to her the first time made me feel like she knew me my whole life. It was, by far, the best dealership experience I have ever had. I will recommend her to everyone I know that is looking for a car. She is the reason I am giving the dealership 5 stars instead of less. My problem was with the finance side. First, I couldn't get things started because all of the finance people were in some mandatory monthly meeting. I am the GM of a 20 million dollar company ... Read More DealerRater - Jun 25, 2026
It was ok. Communication was a bit lacking. Overall ok. A good dealership. Can get services. Prices a bit high. Not enough communication.
Phil in service is always top notch......however I did not enjoy my experience when trying to purchase a 2019 navigator the sales man JT was great but the sales manager jay was horrible. I came with my pre-approval but he insisted that if I didnt go thru the dealership he could not do business with me......so I left there and went to uptown Lincoln and purchased a 2020 lincoln aviator with 30,000 less miles for a better price . I am 52 yrs old and don't like being talked down to like I don't understand how car purchasing goes. I also ... Read More Google - Jun 25, 2026
Easy to work with, responsive and professional They were easy to work with, responsive and professional
Always fast, reliable service and they make it very hassle-free. I have even recommended this dealership to some coworkers.
Came in for alignment I got my front brake pads and rotors replaced too excellent job
Great communication and done in a timely fashion
They did a decent job on my vehicle tried to save me as much as possible. Although as much as I spent they didn't offer me a free car wash and I was pretty much upset about that part ..
Unable to install Ford accessory, was told I would get a call about auxiliary box never happened
everything I asked for was completed in a thorough and satisfactory manner. All my expectations were met. Very satisfied!!
They were patient with getting the hold payment as well as the down payment. I appreciate all questions I had being answered so I could understand the process of buying a car better.
From the moment I walked in I was treated with respect. Good experience Always willing to assist with any questions
