Customer Testimonials
The reason for a 4 is you You forgot to change the oil sticker in my car can't give you excellent for that!
Amazing dealership, Edwin was amazing! Good guy to buy a car from and really nice folks with great prices!
Everyone was helpful, respectful and timely in helping me I was in and out quickly and David was very apologetic when there was more maintenance required than originally anticipated
Good dealership it has been in the area for many years. They treat their customers fairly
Best vehicle buying experience ever!! Excellent staff to deal with and very knowledgeable. This was truly an enjoyable example of "How it should be done". My opinion is Heiser sets the bar!!
Delivered the services that was promised. I would definitely recommend to friends and family.. I will definitely return if I need any other services.
I only needed a headlight bulb and felt like I shoul have been in and out, and I was. ??
Very courteous and processional. Service was scheduled promptly. (Could have had my car washed though )
Really pleased overall with the service experience. Service advisors are attentive and communicative, and the service technicians seem to be the best in the area based on going to just about every Ford dealer in the Milwaukee area.
Very Curtis,got me in on time of my appointment time,had me out in plenty of time to get my other appt
Tom was great and handled everything about my car with care. He answered all my questions and helped me with everything I needed to get my car set up and ready to go home with me.
The dealership was wonderful! Peyton specifically was such a big help when it came to helping my husband and I narrow down our choices that best suited our needs! He was kind, attentive and efficient! Highly suggest going here to buy any of your vehicle needs!
My service experience was very poor. Twice Heiser ordered the wrong part. One of the associates hung up on my wife when she called. A third time they were scheduled to pick up my car for a simple repair, they couldn’t get a loaner at the time they agreed. Will never use them again for service.
Tom and Devin, what can I say? Nothing I say can say how much I appreciate what they did for my family! When life gives you a gut punch and your world gets put upside down... Here come the Heroes to stick up for the little guy and put things right. Like Superman and Batman...! God bless them So if you want a fare shake, come see them and their team!!! I felt welcomed, and they were honest with me and gave me all my options, and I appreciate that... Keep up the great work! A new loyal customer... Peace
Thank you to service mgr Dave and the body shop and Gary the rental car mgr
Everyone at the dealership were very nice. All my questions were answered promptly and since I purchased the car online they were very patient with me. My salesman was very helpful and even drove my new Mustang convertible to my home which is over 200 miles away!
Took two weeks to do a repair that should have only taken 1 or 2 days. Very little communication during the process. Also found my truck unlocked in the lot on a Wednesday night and left a message with the manager and nothing. Then on Saturday talked with the sales manager about the issues and nothing. Because of this we decided to buy my son's car from Boucher Lincoln instead of at Heiser.
Regarding transmission inspection. The inspection/invoice literally listed exactly what I told service, nearly verbatim. “Verified customers concern”. So to regurgitate what I told service without any diagnostics at all cost of $178.00 made this customer very unsatisfied. Apparently no OBD diagnostics, tranny fluid inspection for metal/color/smell, no suggestion of adaptive learning resets, not even a mention of a test drive. Because of this encounter, I am seriously rethinking the F150, and likewise my wife Barbara Markoff has questions as well. Jerry Kaster
Phil got me in and out quickly and kept up with me and 5 other people in the waiting room. Would recommend going there for your maintenance
Everyone at Heiser Ford was curtious and helpful in my time of need. Heiser's sales team took a bad situation and flipped it around. The end result I was able to drive home in my new car.
Meagan took her time in helping me purchase my vehicle. She did everything she could to find the right one for me and made sure i didn’t feel any pressure to just get anything. It took time getting the right vehicle for me and she handled it amazingly. I’m happy she was the one helping me through the whole process!
I appreciate what the team did to work with my requests. I would prefer that they eliminate the automatic exterior protection plan.
Great knowledge about my 5 year old FORD Hybrid model. Excellent, fast service!
I have a good overall experience, my sales person was attentive and really responsive in all ways.
Heiser Ford is one of the better companies that I’ve worked with. Give them a try for yourself, every one is looking for what works best for them, from a company, find the one that works best for you, it might be Heiser.
I am a loyal Heiser customer for vehicles and service because the service is excellent and consistent.
Phil is a great service advisor he kept me updated and was very responsive and helpful.
Great customer service! New staff, awesome attitudes. Very knowledgeable! And eager help! I take all my cars there!!
They were all very kind and helpful. My only issue was no one ever pointed out till was signing papers that the loan was 75 months not the standard 72 months!
Heiser Ford is a great place with great customer service.And they care about your car too
Very nice dealership, workers are very helpful. Overall had a great time there while my car was getting work done. The advisors informed me about the Ford points on my account - ended up saving me LOTS of money!!! Who doesn’t love that!??
Phil was an excellent service advisor. He kept me up to date about everything and was very helpful
Great staff, great prices, great experience. Never had a better experience since i've bought my vehicle
I had a great experience bringing my car in to have work done it was very easy and time efficient.
Very easy and quick. Super friendly Very accommodating I would recommend Heiser to anyone I know
There is no follow up with questions, warranties, or orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for the windshield wiper fluid was clod (which is something I requested they check for me) and it cost me $160+ to diagnose. I asked to check my extended warranty for coverage and to this day 3/13/25 I have not heard back. I have called several times and when I began to indicate how the service was not satisfactory she would make excuses and when ...
JP was a huge help!
Everyone was absolutely fabulous to work with. JP and Justin went out of their way to get me the vehicle I wanted at a price below what other dealerships were willing to do. Presented financing options and clearly explained the advantages and disadvantages of the different options Great work by the whole team!
I never used service yet. But I should. Found marks on windshield. Can't get off
Very responsive and helpful team at Heiser Ford. Helped me narrow down my choices and choose the best vehicle for my needs.
I've used Heiser Ford for all my vehicle needs for the past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were never rotated. I reached out to them via message on their website and never heard back from them. It does leave me wondering how many times in the past I've been charged and the service was never performed.
Took my Bronco Raptor in for service and the sales team made me an offer that I could not refuse on a new Bronco Raptor. This dealership is excellent and extremely fair.
Very knowledgeable and attentive to my needs. Great customer service. Worked very hard to get me what I wanted.
Comfortable waiting area, kept me updated and repaired a worn part for no additional labor costs.
The staff at this dealership was professional and courteous. They took time to communicate what was occurring throughout the service process. The service was affordable. I would utilize this dealership to service my vehicle in the future.
Great customer service! I went in for the works package and they found i had a nail in my tire. Phil was on top of everything and had my car ready to go in no time! Very thoughtful in explaining the vehicle inspection they provide and gave me a helpful printout for tires since my tread was getting low. No pressure from him to buy and he just wanted to give me a heads up for when the time comes. He was super informative!
Great customer service and wonderful at keeping me informed the entire time my car was in the shop
I was very pleased to get an appt that day in this area of Milwaukee
My salesmen John Hutchinson was amazing professional, knowledgeable! Best Saleperson at the dealer.
Visited Heiser Ford to sell my car. The process was simple, easy and straight forward. Dealt with Bruce, highly recommend!
Very friendly and kept me updated being entire time. It’s also nice that if your service is gonna take a while they shuttle you home and back. Excellent service 👍🏽
Bruce was great to work with! Great customer service all around!
Big shout out to the whole crew at Heiser Ford! I had the intention to buy a wrangler and with 4 days of visiting Chad, I find myself in a 2024 FORD BRONCO! I absolutely love it and this review is long overdue!
Auto was picked up and delivered back to me in a timely manner. Seat belt works great. Driver was polite and professional. My only complaint is there was what appears to be grease left on my rear seat.
They were great. Worked with us from the beginning and still check months later to make sure everything is ok. Peyton is a valuable employee. We will be buying all our cars from Heiser.
Mr. Gutierrez was a pleasure to meet, and work with. Immediately he was open to a shift in time from what was originally scheduled. He touched every base of what my concerns were. All the while providing and exploring viable options for the vehicle and price that I sought. He was very knowledgeable about the vehicle. From pricing to trims. He even demonstrated the ability to customize on the Ford website. When I informed him that today I would not be able to purchase, he presented a sales card and made me feel welcome to come and work with him ...
Super cool people and good service
The only issue was lack of communication diagnosing and fixing. I had to call often
Ivwas greeted promptly and they was very quick with servicing my truck also letting me know what was needed in the near future.
We really appreciate the service that was performed on our vehicle and the Quality quality assurance hat we were in good hands . thank you so much.
From start to finish, I’ve never had a better experience at a dealership. Peyton was very knowledgeable and professional, and helped answer all my questions. Even following up days later, making sure I was completely satisfied. I love my car and can’t recommend the dealership enough.
Great customer relations. Treat customers like they are valued. Service department is great. Highly recommend.
The people that work at the dealership was pleasant. JT was excellent with me on my purchase of a car.
It's a nice clean space and all of the employees are well dress and very polite
Very nice and clean environment. My salesperson Bruce Denson did a wonderful job on helping me with the purchase of my vehicle. He made sure I was a satisfied customer.
When we had an issue with our vehicle, we dropped it off over the weekend, without an appointment. They reached out to me the next day, letting me know when they could work on it, and fixed our issues within a couple days. They were awesome to work with!!
Great work they did a great job thank you I going to recommend you guys
This last experience made up for the past experiences. They really took care of me. I put the wrong gas n my truck and they treated my vehicle like it was their own. It was a long wait, but worth it as they were able to drain the flex fuel gas from my truck and it is driving better than ever. Not only that, Ellianna went even further and explained to me that I had points on my account which I knew nothing about. These points were credit to my bill and did not have to pay a dime. That ...
The staff was reasonable. Unlike some people in the world they kinda understand that what’s fair is fair. I can appreciate that if nothing but the sales department is pushy and irritating calling/texting my phone 15 thousand times a day. Please get a life.
Very good experience. Drop the vehicle off and waited. Dealership ran into a problem, gave us a vehicle, which wasn’t necessary we would awaited call us when a vehicle is ready. We came back and picked it up very friendly.
good reception and shuttle service to my work, later pickup. recall was done.
You need to CONSTANTLY stay on top of them as they aren’t proactive about providing status updates.
I waited for over an hour and a half. I asked why the price increased. They said it was because they didn’t have an active $20 coupon. Went on your site and found a $20 coupon. Got it added. Didn’t even take $20 off. took $15. didn’t Have the energy to care. Stop asking me for surveys. I’m unhappy with your pricing.
Excellent customer service and experience. Prompt to answer when you call with issues or concerns.
The people were easy to work with and got in contact with me to keep me informed.
Had a great experience with Heiser Service today! Two service guys came out to fix a taillight that was out. They were very professional, kind and friendly. The work was done quickly and it was so nice to be able to stay home while they worked.
Its always a pleasure to bring my vehicle to Heiser Ford Lincoln. My needs were taken care of the very same day.
Great service, was very patient trying to figure out my cars warranty from another ford dealer
My car has been in for service twice after buying it and they can’t fixit
Edwin and everyone involved in our purchase was very kind, patient, and knowledgeable. We are so glad we could make a deal the same day as test driving, and we were able to make sure the vehicle we were interested in would was the right fit for us without any pressure. Thank you Edwin for working with us! We love our purchase so far and would consider purchasing from Heiser Ford again in the future.
I came to get a oil change, I had to take my car in to get a cooler flush, I when to R& K motor and they told me that I also had a oil leaking but nobody told me anything about a oil leak at Heiser Ford when I got an oil change . from here on out I'll not be coming there for any type of service again.