Staff
“Hutch” Hutchinson
Sales and Leasing Consultant
Bob Gigl
Inventory Manager
Alex Serak
Parts Manager
David Quick
Dispatcher
Ellianna Haliga
Service Advisor
Tony Perkins
Service Advisor
Bassim Farhoud
Finance Manager
Philip Stam
Service Advisor
Devin Spielman
Finance Manager
Charlie Przislicki
Sales and Leasing Consultant
Chad Formico
General Manager
Bryce Harlow
Service Advisor
Bruce Denson
Sales & Leasing Consultant
Peyton Formico
Sales & Leasing Consultant
Meagan Jones
Sales & Leasing Consultant
Gary Smith
Lincoln Concierge
Roy Edwards
Sales Manger
Tom Ikert
Parts Rep
Jesus Vazquez
Parts Rep
Leela Zabel
Sales & Leasing Consultant
Gordon Custer
Parts Rep
Jacob Frank
Parts Rep
Thomas Carda
Service Manager
Gavin Rehberg
Marketing
“Hutch” Hutchinson
Sales and Leasing Consultant
Apr 29, 2026
the entire Heiser Ford team ha continued to provide,
the entire Heiser Ford team ha continued to provide, service and communicate with us for 40+ years of our automobile needs. Bassim Farhoud, and John Hutchinson keep us well in our new 2026 FORD ESCAPE. A continued excellent experience which we highly recommend to all.
Feb 27, 2026
Very kind and easy to work with!
Very kind and easy to work with! The team helped me get the truck I wanted and a compromising price to fit my budget would highly recommend!
Jan 20, 2026
I was happy with the timely and professional service from
I was happy with the timely and professional service from Bryce, Bassim and salesman 'Hutch.'
Jan 12, 2026
it was a great experience.
it was a great experience. Roy found me a truck that matched my needs. F250 super duty, went the extra mile to get a V-plow installed and ready for the snow. Hutch was also very helpful. I recommend them highly. Thank you very much.
Oct 27, 2025
Found early on this dealership to be very helpful in
Found early on this dealership to be very helpful in selecting a new vehicle. No pressure and very professional. Service department is excellent. Would recommend this dealership for your vehicle needs.
Bob Gigl
Inventory Manager
Jul 28, 2025
Our Heiser Team for our new vehicle consisted of Bob
Our Heiser Team for our new vehicle consisted of Bob Gigl, John Hutchinson and Bassim Farhoud and we couldn't be happier with the service! These 3 gentlemen are top tier and you are lucky to have them! Thank you guys, we will see you on the next one! Sam
Apr 24, 2025
Good dealership it has been in the area for many years.
Good dealership it has been in the area for many years. They treat their customers fairly
Mar 07, 2025
Took my Bronco Raptor in for service and the sales team
Took my Bronco Raptor in for service and the sales team made me an offer that I could not refuse on a new Bronco Raptor. This dealership is excellent and extremely fair.
Jan 01, 2025
Overall everyone is pleasant and very helpful.
Overall everyone is pleasant and very helpful. I really satisfied in the staff they go out Their way to assist you with any questions that I have
Sep 05, 2024
Service was good however when it came to solving the
Service was good however when it came to solving the issues post purchase that were 100% on the dealership it was very difficult to get consistent communication
Alex Serak
Parts Manager
May 14, 2026
Overall, Meagan did a great job getting the truck to my
Overall, Meagan did a great job getting the truck to my husband at his job site to see it and try it out. Answered all questions at the time of purchase and was friendly and helpful. We were happy with all the people we met and how they treated us.
Mar 21, 2025
Heiser Ford is a great place with great customer service.
Heiser Ford is a great place with great customer service.And they care about your car too
Mar 21, 2025
Very nice dealership, workers are very helpful.
Very nice dealership, workers are very helpful. Overall had a great time there while my car was getting work done. The advisors informed me about the Ford points on my account - ended up saving me LOTS of money!!! Who doesn’t love that!??
Mar 08, 2025
I've used Heiser Ford for all my vehicle needs for the
I've used Heiser Ford for all my vehicle needs for the past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were never rotated. I reached out to them via message on their website and never heard back from them. It does leave me wondering how many times in the past I've been charged and the service was never performed.
Mar 07, 2025
The staff at this dealership was professional and
The staff at this dealership was professional and courteous. They took time to communicate what was occurring throughout the service process. The service was affordable. I would utilize this dealership to service my vehicle in the future.
David Quick
Dispatcher
May 08, 2026
They do a great job of taking care of you and the issues
They do a great job of taking care of you and the issues you have with you vehicle.
Dec 22, 2025
The service I received at the dealership was
The service I received at the dealership was professional, very responsive, and the price was right.
Nov 06, 2025
My experience with the other Lincoln dealership wasn't
My experience with the other Lincoln dealership wasn't even fair. Hieser is top notch! The communication and service was 10+
Oct 17, 2025
They was very nice good vibes informational and on time
They was very nice good vibes informational and on time clean I would recommend them
Sep 13, 2025
I went to Heiser Ford Lincoln for an oil change and
I went to Heiser Ford Lincoln for an oil change and received great service. Everyone was friendly and helpful.
Ellianna Haliga
Service Advisor
Jun 23, 2026
Easy to work with, responsive and professional They were
Easy to work with, responsive and professional They were easy to work with, responsive and professional
Jun 13, 2026
From the moment I walked in I was treated with respect.
From the moment I walked in I was treated with respect. Good experience Always willing to assist with any questions
Jun 13, 2026
From the moment I walked in I was treated with respect.
From the moment I walked in I was treated with respect. Good experience Always willing to assist with any questions
Jun 05, 2026
Real professional people in all areas and very helpful
Real professional people in all areas and very helpful will come back again when I need service
May 27, 2026
Since November they have been untruthful about my tired
Since November they have been untruthful about my tired they keep claiming i need new tires when I do not
Tony Perkins
Service Advisor
May 08, 2026
They do a great job of taking care of you and the issues
They do a great job of taking care of you and the issues you have with you vehicle.
Dec 22, 2025
The service I received at the dealership was
The service I received at the dealership was professional, very responsive, and the price was right.
Nov 06, 2025
My experience with the other Lincoln dealership wasn't
My experience with the other Lincoln dealership wasn't even fair. Hieser is top notch! The communication and service was 10+
Oct 17, 2025
They was very nice good vibes informational and on time
They was very nice good vibes informational and on time clean I would recommend them
Sep 13, 2025
I went to Heiser Ford Lincoln for an oil change and
I went to Heiser Ford Lincoln for an oil change and received great service. Everyone was friendly and helpful.
Bassim Farhoud
Finance Manager
Jun 30, 2026
Excellent experience with the entire Heiser Ford team.
Excellent experience with the entire Heiser Ford team. Very attentive to my needs and provided all the information necessary for me to make the right decision in purchasing my vehicle from Heiser. Love my Ford Explorer. Thanks JT and the entire Heiser team!
Jun 11, 2026
Thank You for the great customer service, Both sales &
Thank You for the great customer service, Both sales & Finance! Two thumbs up for Bassim Farhoud in Finance. Very detailed & made sure i was getting what i needed Rock Star. Thank You Thank You Bruce for taking care of me in sales & finding me the truck I was looking for. Both of you guys made it pleasurable & stress free. Great Team
May 14, 2026
Overall, Meagan did a great job getting the truck to my
Overall, Meagan did a great job getting the truck to my husband at his job site to see it and try it out. Answered all questions at the time of purchase and was friendly and helpful. We were happy with all the people we met and how they treated us.
Apr 29, 2026
I had a great experience.
I had a great experience. Everyone involved took everything that I wanted into account and provided me with the car that was right for me. My salesperson Meagan was amazing. She went above and beyond to make sure that I got the car that I wanted and she made sure that I was well informed every step of the way. The whole entire process was seamless. It went so smoothly and quick. I can't say enough about the service that I received.??
Apr 29, 2026
the entire Heiser Ford team ha continued to provide,
the entire Heiser Ford team ha continued to provide, service and communicate with us for 40+ years of our automobile needs. Bassim Farhoud, and John Hutchinson keep us well in our new 2026 FORD ESCAPE. A continued excellent experience which we highly recommend to all.
Philip Stam
Service Advisor
Jun 25, 2026
It was ok.
It was ok. Communication was a bit lacking. Overall ok. A good dealership. Can get services. Prices a bit high. Not enough communication.
Jun 22, 2026
Always fast, reliable service and they make it very
Always fast, reliable service and they make it very hassle-free. I have even recommended this dealership to some coworkers.
Jun 05, 2026
Real professional people in all areas and very helpful
Real professional people in all areas and very helpful will come back again when I need service
May 25, 2026
Great team!
Great team! Definitely worth servicing my vehicle here. Everyone is friendly and fast and a professional. 10/10
May 25, 2026
Great team!
Great team! Definitely worth servicing my vehicle here. Everyone is friendly and fast and a professional. 10/10
Devin Spielman
Finance Manager
Jun 30, 2026
Excellent experience with the entire Heiser Ford team.
Excellent experience with the entire Heiser Ford team. Very attentive to my needs and provided all the information necessary for me to make the right decision in purchasing my vehicle from Heiser. Love my Ford Explorer. Thanks JT and the entire Heiser team!
Jun 25, 2026
Meagen was beyond great.
Meagen was beyond great. She was very professional and knowledgeable. Talking to her the first time made me feel like she knew me my whole life. It was, by far, the best dealership experience I have ever had. I will recommend her to everyone I know that is looking for a car. She is the reason I am giving the dealership 5 stars instead of less. My problem was with the finance side. First, I couldn't get things started because all of the finance people were in some mandatory monthly meeting. I am the GM of a 20 million dollar company and as far as I am concerned, any company willing to put a meeting in front of their customers is failing. I almost backed out of the whole thing because of that but you can thank Meagen for talking me down. I left a message for Devin to call me about wire transfer information at 10 AM and had to call back at 4pm to try and get it again. I check messages more than once in 6 hours. I am not sure why transfer information isn't readily available for a customer trying to pay for a vehicle in cash. If I didn't call again I would have had to wait another day just to transfer the money. These delays cost me an additional two days in rental car fees which made me feel like Heiser is unorganized. Thanks again to Meagen for delivering my car to me while I was at work. She left me feeling great about my purchase even after the delays. You are lucky to have an empathetic employee like her that understands how to read her customers and know what to say and how to say it. Honestly, if I had a car dealership I would try to get her to work for me. I do not know who Bassim Farhoud is, I never talked to him nor have I met him so I am not sure how to rate him which is why I won't. I would like to mention some of your other employees that were especially good. Leela greeted us at the door and was extremely friendly and helpful. She knew who we were meeting with which gave me a great feeling about Heiser. Kratia set up my appointment when I called. She was kind enough to introduce herself and made me feel like I mattered. They both were very professional and friendly which made my experience that much better. One of the best experiences I have had in a dealership from the people at the front desk to the entire sales floor.
Jun 15, 2026
They were patient with getting the hold payment as well
They were patient with getting the hold payment as well as the down payment. I appreciate all questions I had being answered so I could understand the process of buying a car better.
May 10, 2026
I have purchased a number of Lincoln Navigators, this
I have purchased a number of Lincoln Navigators, this Salesman was the first who really knew the vehicle and its options. Was very helpful on new car set-up
May 07, 2026
Working with Leela was good.
Working with Leela was good. I had the price worked out with her. Then I was sent to Devin and felt like everything was a secret. He didn't explain the cost of the warranty or what kind of deductible I wanted. He added it to the total without even telling me the cost and added the most expensive but lowest deductible. He never told me my interest rate or anything. I was given no paperwork to review these things before I left. No figures were shown to me at all. I did sign the loan without pushing for answers. That's on me, but I felt exhausted after spending the day negotiating everything they wanted to add and I didn't speak up. It cost me an extra 3500. I thought with 10,000 down and my trade of 4500, that I would be in a better financing position. I also have an excellent finance rating. So I expected the rate to be better. He never even mentioned that I was financing for 75 months on a loan that I thought was for 60 months. In the future I would work with Leela again, but will be much more conscientious with finance and ask more questions. I really don't care for the dealer experience when buying a car! This time too many secrets! I felt like he was hiding the costs from me on purpose! Even put his hand over some of the details when he was talking to me.
Charlie Przislicki
Sales and Leasing Consultant
May 14, 2026
Overall, Meagan did a great job getting the truck to my
Overall, Meagan did a great job getting the truck to my husband at his job site to see it and try it out. Answered all questions at the time of purchase and was friendly and helpful. We were happy with all the people we met and how they treated us.
Feb 07, 2026
Leela was great!
Leela was great! Solid teamwork in front of house!it was a good purchasing experience.
Feb 14, 2024
I am so happy with my choice and dealership.
I am so happy with my choice and dealership. Everyone was so helpful very clear and helping me understand the process I would highly recommend friends and family.
Dec 04, 2023
Excellent salesman and follow-up on customer
Excellent salesman and follow-up on customer satisfaction. HEISER customer since 2004. Great inventory to choose ftom
Dec 01, 2023
Glendale Heiden dealership staff was very professional
Glendale Heiden dealership staff was very professional and helpful. I would do business any time.
Chad Formico
General Manager
May 07, 2026
Working with Leela was good.
Working with Leela was good. I had the price worked out with her. Then I was sent to Devin and felt like everything was a secret. He didn't explain the cost of the warranty or what kind of deductible I wanted. He added it to the total without even telling me the cost and added the most expensive but lowest deductible. He never told me my interest rate or anything. I was given no paperwork to review these things before I left. No figures were shown to me at all. I did sign the loan without pushing for answers. That's on me, but I felt exhausted after spending the day negotiating everything they wanted to add and I didn't speak up. It cost me an extra 3500. I thought with 10,000 down and my trade of 4500, that I would be in a better financing position. I also have an excellent finance rating. So I expected the rate to be better. He never even mentioned that I was financing for 75 months on a loan that I thought was for 60 months. In the future I would work with Leela again, but will be much more conscientious with finance and ask more questions. I really don't care for the dealer experience when buying a car! This time too many secrets! I felt like he was hiding the costs from me on purpose! Even put his hand over some of the details when he was talking to me.
Feb 27, 2026
Very kind and easy to work with!
Very kind and easy to work with! The team helped me get the truck I wanted and a compromising price to fit my budget would highly recommend!
Dec 17, 2025
Brought truck in for service and was greeted by a team of
Brought truck in for service and was greeted by a team of experts who took care of all the problems and issues I had presented to them. Repairs were completed quickly and thoroughly. The dealership offered to pick up and deliver which was icing on the cake. Highly recommended.
Dec 15, 2025
Sales team was very friendly and professional, made me
Sales team was very friendly and professional, made me feel welcomed and did exactly what they said they would.. get me in that vehicle. I take my hat off to the team , I was very happy with the service
Nov 06, 2025
My experience with the other Lincoln dealership wasn't
My experience with the other Lincoln dealership wasn't even fair. Hieser is top notch! The communication and service was 10+
Bryce Harlow
Service Advisor
Jun 16, 2026
Unable to install Ford accessory, was told I would get a
Unable to install Ford accessory, was told I would get a call about auxiliary box never happened
Jun 05, 2026
Customer courtesy has been and has remained impressive
Customer courtesy has been and has remained impressive each visit since 2020. ThankYou for finally resolving the deflating tire issue. There still remains two other tires requiring the similar treatment.
Jun 01, 2026
Not sure Service technicians are expert in fixing the
Not sure Service technicians are expert in fixing the issues, so far almost 10 times came for the same issue and always they claim it's fixed but in actual it doesn't
May 08, 2026
They do a great job of taking care of you and the issues
They do a great job of taking care of you and the issues you have with you vehicle.
May 07, 2026
I didn't not have good service the visit before.
I didn't not have good service the visit before. The service approved 100%.I give you a five star
Bruce Denson
Sales & Leasing Consultant
Jun 11, 2026
Thank You for the great customer service, Both sales &
Thank You for the great customer service, Both sales & Finance! Two thumbs up for Bassim Farhoud in Finance. Very detailed & made sure i was getting what i needed Rock Star. Thank You Thank You Bruce for taking care of me in sales & finding me the truck I was looking for. Both of you guys made it pleasurable & stress free. Great Team
Dec 25, 2025
Not a class dealership for a car that is.
Not a class dealership for a car that is. My expectations are much higher than the attention received. Not the first luxury car I have purchased. This dealership is on the low end of that spectrum.
Nov 03, 2025
I recently purchased a Honda Accord from Heiser
I recently purchased a Honda Accord from Heiser dealership. Bruce was fantastic he explained all the details about the car, and everything was professional. The whole process was super smooth.
Sep 02, 2025
Bruce was very attentive and not pushy.
Bruce was very attentive and not pushy. Gave great description of vehicle and answered all my questions effectively and quickly. Really appreciated his service .
Aug 18, 2025
Easy to work with.
Easy to work with. Willing to listen to my needs, and explaining thins in an understandable way.
Peyton Formico
Sales & Leasing Consultant
May 10, 2026
I have purchased a number of Lincoln Navigators, this
I have purchased a number of Lincoln Navigators, this Salesman was the first who really knew the vehicle and its options. Was very helpful on new car set-up
Mar 05, 2026
Peyton was a joy to work with, gave me the facts, found
Peyton was a joy to work with, gave me the facts, found the truck I was looking for, and always followed up with answers in a timely manner. A true Professional.
Feb 07, 2026
I wouldnt do business with them bait and switch tactics
I wouldnt do business with them bait and switch tactics was back and fourth the whole time they aren't transparent. Payton lied to me about the ford blue advantage warranty its for used cars under 100k miles and 10 years old or less said I dont get it because I didnt buy a ford, i drove 200 miles was transparent about my trade in told them everything that was wrong with it Told BDC told the salesman and the finance guy, i get there and they act like they had no idea. Everything was back and the fourth the whole time.the process wasn't great was by far the worse car buying experience I've ever had and I've bought over 20 cars. Roy was the nicest person there didnt seem to lie. The deal was fair but wish the back and fourth didnt happen and wish I wasn't lied to about the ford blue warranty
Dec 11, 2025
We have purchased cards several times from Heiser Ford
We have purchased cards several times from Heiser Ford and have always been extremely satisfied. If and when we decide to buy another car we will go go to Heiser and we will definitely ask for Peyton to help us with the purchase. He was by far the most competent and helpful salesman we have ever had.
Sep 12, 2025
Goes above and beyond to satisfy customers, easy to deal
Goes above and beyond to satisfy customers, easy to deal with A+ His customer service and knowledge exceeded my expectations, he had all the vehicles ready I wanted to test drive ready to go. VIP service
Meagan Jones
Sales & Leasing Consultant
Jun 25, 2026
Meagen was beyond great.
Meagen was beyond great. She was very professional and knowledgeable. Talking to her the first time made me feel like she knew me my whole life. It was, by far, the best dealership experience I have ever had. I will recommend her to everyone I know that is looking for a car. She is the reason I am giving the dealership 5 stars instead of less. My problem was with the finance side. First, I couldn't get things started because all of the finance people were in some mandatory monthly meeting. I am the GM of a 20 million dollar company and as far as I am concerned, any company willing to put a meeting in front of their customers is failing. I almost backed out of the whole thing because of that but you can thank Meagen for talking me down. I left a message for Devin to call me about wire transfer information at 10 AM and had to call back at 4pm to try and get it again. I check messages more than once in 6 hours. I am not sure why transfer information isn't readily available for a customer trying to pay for a vehicle in cash. If I didn't call again I would have had to wait another day just to transfer the money. These delays cost me an additional two days in rental car fees which made me feel like Heiser is unorganized. Thanks again to Meagen for delivering my car to me while I was at work. She left me feeling great about my purchase even after the delays. You are lucky to have an empathetic employee like her that understands how to read her customers and know what to say and how to say it. Honestly, if I had a car dealership I would try to get her to work for me. I do not know who Bassim Farhoud is, I never talked to him nor have I met him so I am not sure how to rate him which is why I won't. I would like to mention some of your other employees that were especially good. Leela greeted us at the door and was extremely friendly and helpful. She knew who we were meeting with which gave me a great feeling about Heiser. Kratia set up my appointment when I called. She was kind enough to introduce herself and made me feel like I mattered. They both were very professional and friendly which made my experience that much better. One of the best experiences I have had in a dealership from the people at the front desk to the entire sales floor.
May 14, 2026
Overall, Meagan did a great job getting the truck to my
Overall, Meagan did a great job getting the truck to my husband at his job site to see it and try it out. Answered all questions at the time of purchase and was friendly and helpful. We were happy with all the people we met and how they treated us.
Mar 22, 2026
From the very minute we walked into the dealership, my
From the very minute we walked into the dealership, my wife and I felt welcomed and comfortable.
Jul 31, 2025
I was pleased with the friendly and quick service Yes I
I was pleased with the friendly and quick service Yes I wud definitely let people know about the ford dealership
Jul 29, 2025
You guys are awesome.
You guys are awesome. I would buy another vehicle form your team any day any tume
Gary Smith
Lincoln Concierge
May 20, 2026
Always accommodating and very personable, excellent to
Always accommodating and very personable, excellent to work with. When ever I call to make an appointment the service center is great to work with.
May 08, 2026
They do a great job of taking care of you and the issues
They do a great job of taking care of you and the issues you have with you vehicle.
Apr 11, 2026
Jason was prompt, and professional.
Jason was prompt, and professional. They arrived as promised. Let me know what was going to happen and completed the Recall work as asked and scheduled.
Dec 22, 2025
The service I received at the dealership was
The service I received at the dealership was professional, very responsive, and the price was right.
Dec 06, 2025
Was a very pleasant experience from start to finish.
Was a very pleasant experience from start to finish. Lots of communication and on time pick up and delivery as well! Great service all around.
Roy Edwards
Sales Manger
Jun 30, 2026
Excellent experience with the entire Heiser Ford team.
Excellent experience with the entire Heiser Ford team. Very attentive to my needs and provided all the information necessary for me to make the right decision in purchasing my vehicle from Heiser. Love my Ford Explorer. Thanks JT and the entire Heiser team!
Jun 11, 2026
I worked with JT not Roy Edwards.
I worked with JT not Roy Edwards. JT worked hard for the sale. That's all I have
Apr 25, 2026
Our purchasing experience was a feeling of super customer
Our purchasing experience was a feeling of super customer service along with knowledgeable, courteous, and professional personnel. Our service adviser Hutch, is a very valuable asset to your organization.
Apr 10, 2026
Peyton my salesman was very helpful, bassim did my
Peyton my salesman was very helpful, bassim did my paperwork and made it very easy.
Mar 31, 2026
Excellent, friendly staff.
Excellent, friendly staff. There was no pressure and Brandon Yates was down to earth, yet professional.
Tom Ikert
Parts Rep
Nov 09, 2025
I am always pleased at the way they treat me.
I am always pleased at the way they treat me. I can get my oil changed in a timely manner and can get in and have it done the same day. I highly recommend both the service and PARTS dept. They go above and beyond.
Feb 09, 2025
Its always a pleasure to bring my vehicle to Heiser Ford
Its always a pleasure to bring my vehicle to Heiser Ford Lincoln. My needs were taken care of the very same day.
Dec 09, 2024
Phil is the greatest lube technician I’ve seen at this
Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they say they service all makes and models, they weren't lying!
Oct 29, 2024
I traveled from NJ to buy a Mustang and they made sure
I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate to change it. The three employees in Parts were knowledgeable and helpful getting me touch up paint and giving me information to buy a donut/spare tire.
Aug 19, 2024
Nice experience, pleasant and comfortable environment.
Nice experience, pleasant and comfortable environment. I would recommend this facility to anyone whether they own a Ford or not.
Jesus Vazquez
Parts Rep
Dec 09, 2024
Phil is the greatest lube technician I’ve seen at this
Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they say they service all makes and models, they weren't lying!
Oct 29, 2024
I traveled from NJ to buy a Mustang and they made sure
I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate to change it. The three employees in Parts were knowledgeable and helpful getting me touch up paint and giving me information to buy a donut/spare tire.
Oct 08, 2024
Great service great people.
Great service great people. Highly recommend this place. Very quick and they get the job done right the first time
May 11, 2024
It is a really nice place and as long as I have my truck
It is a really nice place and as long as I have my truck I will always go there.
Apr 08, 2024
Excellent customer service, Ontime job delivery.
Excellent customer service, Ontime job delivery. Detail and educative interaction. I surely must return for another oil change.
Leela Zabel
Sales & Leasing Consultant
Jun 25, 2026
Meagen was beyond great.
Meagen was beyond great. She was very professional and knowledgeable. Talking to her the first time made me feel like she knew me my whole life. It was, by far, the best dealership experience I have ever had. I will recommend her to everyone I know that is looking for a car. She is the reason I am giving the dealership 5 stars instead of less. My problem was with the finance side. First, I couldn't get things started because all of the finance people were in some mandatory monthly meeting. I am the GM of a 20 million dollar company and as far as I am concerned, any company willing to put a meeting in front of their customers is failing. I almost backed out of the whole thing because of that but you can thank Meagen for talking me down. I left a message for Devin to call me about wire transfer information at 10 AM and had to call back at 4pm to try and get it again. I check messages more than once in 6 hours. I am not sure why transfer information isn't readily available for a customer trying to pay for a vehicle in cash. If I didn't call again I would have had to wait another day just to transfer the money. These delays cost me an additional two days in rental car fees which made me feel like Heiser is unorganized. Thanks again to Meagen for delivering my car to me while I was at work. She left me feeling great about my purchase even after the delays. You are lucky to have an empathetic employee like her that understands how to read her customers and know what to say and how to say it. Honestly, if I had a car dealership I would try to get her to work for me. I do not know who Bassim Farhoud is, I never talked to him nor have I met him so I am not sure how to rate him which is why I won't. I would like to mention some of your other employees that were especially good. Leela greeted us at the door and was extremely friendly and helpful. She knew who we were meeting with which gave me a great feeling about Heiser. Kratia set up my appointment when I called. She was kind enough to introduce herself and made me feel like I mattered. They both were very professional and friendly which made my experience that much better. One of the best experiences I have had in a dealership from the people at the front desk to the entire sales floor.
Jun 15, 2026
They were patient with getting the hold payment as well
They were patient with getting the hold payment as well as the down payment. I appreciate all questions I had being answered so I could understand the process of buying a car better.
May 07, 2026
Working with Leela was good.
Working with Leela was good. I had the price worked out with her. Then I was sent to Devin and felt like everything was a secret. He didn't explain the cost of the warranty or what kind of deductible I wanted. He added it to the total without even telling me the cost and added the most expensive but lowest deductible. He never told me my interest rate or anything. I was given no paperwork to review these things before I left. No figures were shown to me at all. I did sign the loan without pushing for answers. That's on me, but I felt exhausted after spending the day negotiating everything they wanted to add and I didn't speak up. It cost me an extra 3500. I thought with 10,000 down and my trade of 4500, that I would be in a better financing position. I also have an excellent finance rating. So I expected the rate to be better. He never even mentioned that I was financing for 75 months on a loan that I thought was for 60 months. In the future I would work with Leela again, but will be much more conscientious with finance and ask more questions. I really don't care for the dealer experience when buying a car! This time too many secrets! I felt like he was hiding the costs from me on purpose! Even put his hand over some of the details when he was talking to me.
Mar 25, 2026
A very pleasant and enjoyable experience from the start
A very pleasant and enjoyable experience from the start with Leela's smile and knowledge about the vehicle I was choosing to the quick and easy financing process with Bassim. Just a great experience and professionalism all around.
Feb 07, 2026
Leela was great!
Leela was great! Solid teamwork in front of house!it was a good purchasing experience.
Gordon Custer
Parts Rep
Feb 09, 2025
Its always a pleasure to bring my vehicle to Heiser Ford
Its always a pleasure to bring my vehicle to Heiser Ford Lincoln. My needs were taken care of the very same day.
Dec 09, 2024
Phil is the greatest lube technician I’ve seen at this
Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they say they service all makes and models, they weren't lying!
Oct 29, 2024
I traveled from NJ to buy a Mustang and they made sure
I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate to change it. The three employees in Parts were knowledgeable and helpful getting me touch up paint and giving me information to buy a donut/spare tire.
Aug 19, 2024
Nice experience, pleasant and comfortable environment.
Nice experience, pleasant and comfortable environment. I would recommend this facility to anyone whether they own a Ford or not.
Jacob Frank
Parts Rep
Feb 09, 2025
Its always a pleasure to bring my vehicle to Heiser Ford
Its always a pleasure to bring my vehicle to Heiser Ford Lincoln. My needs were taken care of the very same day.
Oct 29, 2024
I traveled from NJ to buy a Mustang and they made sure
I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate to change it. The three employees in Parts were knowledgeable and helpful getting me touch up paint and giving me information to buy a donut/spare tire.
