Staff
“Hutch” Hutchinson
Sales and Leasing Consultant
Bob Gigl
Inventory Manager
Alex Serak
Parts Manager
David Quick
Dispatcher
Tony Perkins
Service Advisor
Bassim Farhoud
Finance Manager
Ellianna Haliga
Service Advisor
Jhyaire Tatum
Sales & Leasing Consultant
Devin Spielman
Finance Manager
Philip Stam
Express Service Advisor
Chad Formico
General Manager
Bruce Denson
Sales & Leasing Consultant
Meagan Jones
Sales & Leasing Consultant
JohnPaul "JP" Scala
Sales Manager
Ralph Price
Sales
Brian Crandall
Sales Director
Tom Ikert
Parts Rep
Gary Smith
Lincoln Concierge
Edwin Gutierrez
Sales & Leasing Consultant
Gordon Custer
Parts Rep
Peyton Formico
Sales & Leasing Consultant
Bryce Harlow
Service Advisor
Jesus Vazquez
Parts Rep
Jacob Frank
Parts Rep
Keli Gastrow
Office Supervisor
Craig Knabe
Service Advisor
Jessica Podlesnik
Sales Manager
“Hutch” Hutchinson
Sales and Leasing Consultant
Apr 24, 2025
Good dealership it has been in the area for many years.
Good dealership it has been in the area for many years. They treat their customers fairly
Mar 07, 2025
Took my Bronco Raptor in for service and the sales team
Took my Bronco Raptor in for service and the sales team made me an offer that I could not refuse on a new Bronco Raptor. This dealership is excellent and extremely fair.
Dec 11, 2024
I got treated respectfully start to finish.
I got treated respectfully start to finish. They did some awsome maneuvering to get me my new car.
Nov 25, 2024
They do great work.
They do great work.service times are generally getting quicker over time and is a positive improvement
Oct 09, 2024
Once again Heiser saved the day.
Once again Heiser saved the day. I had worked with them previously and enjoyed my experience, this was another positive experience. I look forward to continuing with Heiser
Bob Gigl
Inventory Manager
Apr 24, 2025
Good dealership it has been in the area for many years.
Good dealership it has been in the area for many years. They treat their customers fairly
Mar 07, 2025
Took my Bronco Raptor in for service and the sales team
Took my Bronco Raptor in for service and the sales team made me an offer that I could not refuse on a new Bronco Raptor. This dealership is excellent and extremely fair.
Jan 01, 2025
Overall everyone is pleasant and very helpful.
Overall everyone is pleasant and very helpful. I really satisfied in the staff they go out Their way to assist you with any questions that I have
Sep 05, 2024
Service was good however when it came to solving the
Service was good however when it came to solving the issues post purchase that were 100% on the dealership it was very difficult to get consistent communication
Jun 20, 2024
Very pleasant.
Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out
Alex Serak
Parts Manager
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
Mar 21, 2025
Heiser Ford is a great place with great customer service.
Heiser Ford is a great place with great customer service.And they care about your car too
Mar 21, 2025
Very nice dealership, workers are very helpful.
Very nice dealership, workers are very helpful. Overall had a great time there while my car was getting work done. The advisors informed me about the Ford points on my account - ended up saving me LOTS of money!!! Who doesn’t love that!??
Mar 08, 2025
I've used Heiser Ford for all my vehicle needs for the
I've used Heiser Ford for all my vehicle needs for the past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were never rotated. I reached out to them via message on their website and never heard back from them. It does leave me wondering how many times in the past I've been charged and the service was never performed.
David Quick
Dispatcher
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
Mar 21, 2025
Heiser Ford is a great place with great customer service.
Heiser Ford is a great place with great customer service.And they care about your car too
Mar 07, 2025
The staff at this dealership was professional and
The staff at this dealership was professional and courteous. They took time to communicate what was occurring throughout the service process. The service was affordable. I would utilize this dealership to service my vehicle in the future.
Feb 22, 2025
We really appreciate the service that was performed on
We really appreciate the service that was performed on our vehicle and the Quality quality assurance hat we were in good hands . thank you so much.
Tony Perkins
Service Advisor
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Jun 30, 2025
Phil was quick and responsive keeping me updated
Phil was quick and responsive keeping me updated throughout the entire process can’t complain
Mar 21, 2025
Heiser Ford is a great place with great customer service.
Heiser Ford is a great place with great customer service.And they care about your car too
Mar 07, 2025
The staff at this dealership was professional and
The staff at this dealership was professional and courteous. They took time to communicate what was occurring throughout the service process. The service was affordable. I would utilize this dealership to service my vehicle in the future.
Feb 19, 2025
When we had an issue with our vehicle, we dropped it off
When we had an issue with our vehicle, we dropped it off over the weekend, without an appointment. They reached out to me the next day, letting me know when they could work on it, and fixed our issues within a couple days. They were awesome to work with!!
Bassim Farhoud
Finance Manager
Jul 05, 2025
Everyone was very helpful.
Everyone was very helpful. Even while working Memorial Day. And I love my new truck.
Jun 16, 2025
Meagan understood and explained the features of my car
Meagan understood and explained the features of my car and help me make the purchase at my pace.
Jun 07, 2025
I felt everyone I interacted with at Heiser was very
I felt everyone I interacted with at Heiser was very helpful. I didn’t feel any pressure and I felt like they were listening to my needs. It was a much more pleasant experience than I anticipated. I definitely recommend Heiser Ford Lincoln.
May 18, 2025
Extremely helpful, went above and beyond to get me into
Extremely helpful, went above and beyond to get me into my dream car. Will be using them for future purchases!
May 13, 2025
From the moment I talked J.
From the moment I talked J.P. on the phone I knew I liked what this dealer offered. The whole crew was very accommodating and courteous. They all made the transition to our new Nautilus seamless! Highly recommend!!
Ellianna Haliga
Service Advisor
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
Jul 12, 2025
Prompt courteous, they went out of their way to ensure I
Prompt courteous, they went out of their way to ensure I had a great experience
Jun 17, 2025
I work for Runnion Equipment in Hodgkins Il One of my
I work for Runnion Equipment in Hodgkins Il One of my rental customers brought the truck in for a fuel leak. Great customer service
Jun 17, 2025
Had a lot of glue on my tires.
Had a lot of glue on my tires. Not please at all. Didn't get the tires I wanted 😕
Jhyaire Tatum
Sales & Leasing Consultant
Jun 07, 2025
People were nice the deal went good.
People were nice the deal went good. The SUV was in good condition very clean.
May 07, 2025
JT did a great job and making us feel secure with our
JT did a great job and making us feel secure with our decision to buy the aviator. He was professional and friendly throughout the process. We felt lucky that JT turned out to be our sales person.
Feb 21, 2025
The people that work at the dealership was pleasant.
The people that work at the dealership was pleasant. JT was excellent with me on my purchase of a car.
Jan 01, 2025
Overall everyone is pleasant and very helpful.
Overall everyone is pleasant and very helpful. I really satisfied in the staff they go out Their way to assist you with any questions that I have
Nov 22, 2024
I had a great experience at heiser, purchasing my new
I had a great experience at heiser, purchasing my new Lincoln Navigator! I recommend heiser to all my friends and family!
Devin Spielman
Finance Manager
Apr 30, 2025
The entire transaction from start to finish was the
The entire transaction from start to finish was the easiest and quickest transaction for a car I have ever had. Ryan was an excellent salesperson and finance and general manager were great!
Apr 28, 2025
The service was excellent.
The service was excellent. They sure I was assisted in everyday possible. It was good a good experience.
Apr 28, 2025
Great dealership.
Great dealership. Fast, courteous and great place to buy Will be back to their dealership for sure
Apr 08, 2025
Took two weeks to do a repair that should have only taken
Took two weeks to do a repair that should have only taken 1 or 2 days. Very little communication during the process. Also found my truck unlocked in the lot on a Wednesday night and left a message with the manager and nothing. Then on Saturday talked with the sales manager about the issues and nothing. Because of this we decided to buy my son's car from Boucher Lincoln instead of at Heiser.
Apr 02, 2025
I appreciate what the team did to work with my requests.
I appreciate what the team did to work with my requests. I would prefer that they eliminate the automatic exterior protection plan.
Philip Stam
Express Service Advisor
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
Jun 30, 2025
Great service from the team.
Great service from the team. I had follow up concerns and the took care of it right away.
Jun 30, 2025
Phil was quick and responsive keeping me updated
Phil was quick and responsive keeping me updated throughout the entire process can’t complain
Jun 30, 2025
Philip was so helpful when it came to scheduling and
Philip was so helpful when it came to scheduling and appointment for my car! He was very detailed going over the cost of maintenance and estimated time it’ll take. He even offered for me to get a ride on the shuttle they provide, so I didn’t have to sit there for a few hours! So friendly (:
Chad Formico
General Manager
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
May 18, 2025
Extremely helpful, went above and beyond to get me into
Extremely helpful, went above and beyond to get me into my dream car. Will be using them for future purchases!
Apr 08, 2025
Everyone at the dealership were very nice.
Everyone at the dealership were very nice. All my questions were answered promptly and since I purchased the car online they were very patient with me. My salesman was very helpful and even drove my new Mustang convertible to my home which is over 200 miles away!
Apr 01, 2025
I have a good overall experience, my sales person was
I have a good overall experience, my sales person was attentive and really responsive in all ways.
Bruce Denson
Sales & Leasing Consultant
May 03, 2025
Not good.
Not good. Had a lot of issues with the finance manager and then the general manager when I had issues after leaving.
Mar 07, 2025
Very knowledgeable and attentive to my needs.
Very knowledgeable and attentive to my needs. Great customer service. Worked very hard to get me what I wanted.
Feb 19, 2025
Great work they did a great job thank you I going to
Great work they did a great job thank you I going to recommend you guys
Jan 22, 2025
Everyone was pleasant and professional.
Everyone was pleasant and professional. The process was easy and all of our questions /concerns were answered or addressed. We were happy with the vehicle and price point. We look forward to doing business with this dealership again in the future.
Jan 01, 2025
Overall everyone is pleasant and very helpful.
Overall everyone is pleasant and very helpful. I really satisfied in the staff they go out Their way to assist you with any questions that I have
Meagan Jones
Sales & Leasing Consultant
Jun 16, 2025
Meagan understood and explained the features of my car
Meagan understood and explained the features of my car and help me make the purchase at my pace.
May 13, 2025
From the moment I talked J.
From the moment I talked J.P. on the phone I knew I liked what this dealer offered. The whole crew was very accommodating and courteous. They all made the transition to our new Nautilus seamless! Highly recommend!!
May 07, 2025
JT did a great job and making us feel secure with our
JT did a great job and making us feel secure with our decision to buy the aviator. He was professional and friendly throughout the process. We felt lucky that JT turned out to be our sales person.
Jan 22, 2025
They did a great job to solve the issues I had with
They did a great job to solve the issues I had with qmerit to install system
Jan 14, 2025
Clean nice environment helpful cheerful staff that were
Clean nice environment helpful cheerful staff that were more than willing to answer our questions. Competitive pricing
JohnPaul "JP" Scala
Sales Manager
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
May 13, 2025
From the moment I talked J.
From the moment I talked J.P. on the phone I knew I liked what this dealer offered. The whole crew was very accommodating and courteous. They all made the transition to our new Nautilus seamless! Highly recommend!!
Apr 25, 2025
Amazing dealership, Edwin was amazing!
Amazing dealership, Edwin was amazing! Good guy to buy a car from and really nice folks with great prices!
Apr 24, 2025
Best vehicle buying experience ever!
Best vehicle buying experience ever!! Excellent staff to deal with and very knowledgeable. This was truly an enjoyable example of "How it should be done". My opinion is Heiser sets the bar!!
Ralph Price
Sales
Aug 29, 2024
Everyone was great and patient to work with.
Everyone was great and patient to work with. I will refer customers to them all for a smooth process.
May 14, 2024
They was very friendly and nice and I got the job done.
They was very friendly and nice and I got the job done. Thank you again.
May 10, 2024
Very friendly.
Very friendly. No pressure, paper work at end was fast and seemless. Even being short staffed we never felt neglected.
May 02, 2024
the dealership was clean and my salesperson was
the dealership was clean and my salesperson was knowledgeable about the vehicle that I chose
Apr 17, 2024
Very nice people who take car of your needs, explain all
Very nice people who take car of your needs, explain all the features your new car and work to get you the best financial deal.
Brian Crandall
Sales Director
Jan 02, 2025
Absolutely great service, worked with me over the phone,
Absolutely great service, worked with me over the phone, pulled the car off the lot and picked me up from the airport.
Oct 09, 2024
Once again Heiser saved the day.
Once again Heiser saved the day. I had worked with them previously and enjoyed my experience, this was another positive experience. I look forward to continuing with Heiser
Sep 05, 2024
Service was good however when it came to solving the
Service was good however when it came to solving the issues post purchase that were 100% on the dealership it was very difficult to get consistent communication
Jun 20, 2024
Very pleasant.
Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out
Apr 22, 2024
Once the initial ordering process was accomplished, the
Once the initial ordering process was accomplished, the delivery, pick-up and administration process went well. Richard, Timothy, Kreyshia and Hutch were very friendly and professional. Brian informed me with all the process updates. Hutch made the pick-up process enjoyable and followed up with my questions. Thanks to the entire team!
Tom Ikert
Parts Rep
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
Feb 09, 2025
Its always a pleasure to bring my vehicle to Heiser Ford
Its always a pleasure to bring my vehicle to Heiser Ford Lincoln. My needs were taken care of the very same day.
Dec 09, 2024
Phil is the greatest lube technician I’ve seen at this
Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they say they service all makes and models, they weren't lying!
Oct 29, 2024
I traveled from NJ to buy a Mustang and they made sure
I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate to change it. The three employees in Parts were knowledgeable and helpful getting me touch up paint and giving me information to buy a donut/spare tire.
Gary Smith
Lincoln Concierge
Apr 28, 2025
Excellent customer service in the service dept.
Excellent customer service in the service dept. when I arrived for my scheduled appointment, I was immediately welcomed and promptly processed. I was also given a ride home, and my vehicle was delivered at the end of the day upon completion.
Apr 24, 2025
Best vehicle buying experience ever!
Best vehicle buying experience ever!! Excellent staff to deal with and very knowledgeable. This was truly an enjoyable example of "How it should be done". My opinion is Heiser sets the bar!!
Apr 12, 2025
My service experience was very poor.
My service experience was very poor. Twice Heiser ordered the wrong part. One of the associates hung up on my wife when she called. A third time they were scheduled to pick up my car for a simple repair, they couldn’t get a loaner at the time they agreed. Will never use them again for service.
Mar 29, 2025
Heiser Ford is one of the better companies that I’ve
Heiser Ford is one of the better companies that I’ve worked with. Give them a try for yourself, every one is looking for what works best for them, from a company, find the one that works best for you, it might be Heiser.
Mar 21, 2025
Heiser Ford is a great place with great customer service.
Heiser Ford is a great place with great customer service.And they care about your car too
Edwin Gutierrez
Sales & Leasing Consultant
Jul 05, 2025
Everyone was very helpful.
Everyone was very helpful. Even while working Memorial Day. And I love my new truck.
May 18, 2025
Extremely helpful, went above and beyond to get me into
Extremely helpful, went above and beyond to get me into my dream car. Will be using them for future purchases!
Apr 28, 2025
The service was excellent.
The service was excellent. They sure I was assisted in everyday possible. It was good a good experience.
Apr 28, 2025
Edwin is a great salesperson.
Edwin is a great salesperson. He gave me every detail I needed to know about the vehicle I chose. The vehicle was a little more than I wanted to spend but he got the price down enough to put me in my comfort zone. I am very pleased with his service and he also keeps in touch if I have any questions or concerns. Thanks Edwin!
Apr 25, 2025
Amazing dealership, Edwin was amazing!
Amazing dealership, Edwin was amazing! Good guy to buy a car from and really nice folks with great prices!
Gordon Custer
Parts Rep
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
Feb 09, 2025
Its always a pleasure to bring my vehicle to Heiser Ford
Its always a pleasure to bring my vehicle to Heiser Ford Lincoln. My needs were taken care of the very same day.
Dec 09, 2024
Phil is the greatest lube technician I’ve seen at this
Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they say they service all makes and models, they weren't lying!
Oct 29, 2024
I traveled from NJ to buy a Mustang and they made sure
I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate to change it. The three employees in Parts were knowledgeable and helpful getting me touch up paint and giving me information to buy a donut/spare tire.
Peyton Formico
Sales & Leasing Consultant
May 01, 2025
Very happy with the dealership very very pleased.
Very happy with the dealership very very pleased. I would recommend my friend to buy from them
Apr 08, 2025
Everyone at the dealership were very nice.
Everyone at the dealership were very nice. All my questions were answered promptly and since I purchased the car online they were very patient with me. My salesman was very helpful and even drove my new Mustang convertible to my home which is over 200 miles away!
Mar 21, 2025
They were all very kind and helpful.
They were all very kind and helpful. My only issue was no one ever pointed out till was signing papers that the loan was 75 months not the standard 72 months!
Feb 22, 2025
From start to finish, I’ve never had a better experience
From start to finish, I’ve never had a better experience at a dealership. Peyton was very knowledgeable and professional, and helped answer all my questions. Even following up days later, making sure I was completely satisfied. I love my car and can’t recommend the dealership enough.
Jan 02, 2025
Absolutely great service, worked with me over the phone,
Absolutely great service, worked with me over the phone, pulled the car off the lot and picked me up from the airport.
Bryce Harlow
Service Advisor
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
Jul 09, 2025
Great innovative service s.
Great innovative service s. The service works with my busy schedule. I'm glad your center is close by.
Jun 30, 2025
Phil was quick and responsive keeping me updated
Phil was quick and responsive keeping me updated throughout the entire process can’t complain
May 28, 2025
Everybody was so helpful at the dealership it was amazing
Everybody was so helpful at the dealership it was amazing to me and how they work
May 10, 2025
Great service and great people both in the service
Great service and great people both in the service department and sales. Would recommend this dealership for your needs
Jesus Vazquez
Parts Rep
Dec 09, 2024
Phil is the greatest lube technician I’ve seen at this
Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they say they service all makes and models, they weren't lying!
Oct 29, 2024
I traveled from NJ to buy a Mustang and they made sure
I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate to change it. The three employees in Parts were knowledgeable and helpful getting me touch up paint and giving me information to buy a donut/spare tire.
Oct 08, 2024
Great service great people.
Great service great people. Highly recommend this place. Very quick and they get the job done right the first time
May 12, 2024
It is a really nice place and as long as I have my truck
It is a really nice place and as long as I have my truck I will always go there.
Apr 08, 2024
Excellent customer service, Ontime job delivery.
Excellent customer service, Ontime job delivery. Detail and educative interaction. I surely must return for another oil change.
Jacob Frank
Parts Rep
Jul 14, 2025
Was a fantastic time taking my car to Heiser ford
Was a fantastic time taking my car to Heiser ford everyone was extremely nice to me.
Feb 09, 2025
Its always a pleasure to bring my vehicle to Heiser Ford
Its always a pleasure to bring my vehicle to Heiser Ford Lincoln. My needs were taken care of the very same day.
Oct 29, 2024
I traveled from NJ to buy a Mustang and they made sure
I traveled from NJ to buy a Mustang and they made sure that I had everything that I needed before I left. Meagan was very helpful and knowledgeable . The battery was dead and your mechanic worked Kate to change it. The three employees in Parts were knowledgeable and helpful getting me touch up paint and giving me information to buy a donut/spare tire.
Keli Gastrow
Office Supervisor
Jan 01, 2025
Overall everyone is pleasant and very helpful.
Overall everyone is pleasant and very helpful. I really satisfied in the staff they go out Their way to assist you with any questions that I have
Sep 05, 2024
Service was good however when it came to solving the
Service was good however when it came to solving the issues post purchase that were 100% on the dealership it was very difficult to get consistent communication
Jun 20, 2024
Very pleasant.
Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out
Craig Knabe
Service Advisor
Jul 14, 2025
It was a fantastic experience taking my car in for
It was a fantastic experience taking my car in for service great communication and time effective.
